PetSmart

Amanda G

0/10

Kara Adams

My first negative experience was about a year ago at this petsmart location. My cats prescription food was out of stock on chewy, and according to petsmarts website, they had it in stock at this store. So I bought it for pickup. When I got there I was told they had to order it first and then they would let me know when it would arrive at the store and it should take at most 5 days. That isn’t what the website said but alright mistakes happen. Five days pass I still haven’t heard from them. I call and they say they still haven’t received it and there’s no estimate on when it will arrive. It took almost two weeks to come in. Just went there to buy some fresh cat grass, my cat loved it. Less than 48 hours later I discover when I take it out of the pot it is covered in mold near the soil. I was pretty upset because that could’ve made my cat very sick. Makes me wonder how many pots of cat grass they sell with mold in it and how many peoples cats are ingesting it. Unless you plan on adopting an animal here who needs a loving home, don’t get supplies here. Petco is a better option.

Joyce Boateng

Stay away from this place very racist/Discriminative!! Unprofessional paying system and racist employees!! I bought my dog for grooming and was accused of not paying for last appointment with no evidence such sighted…..unacceptable customer treatment and very disturbing experience…..

Renee

We had a great experience here purchasing a new reptile. The staff were pretty busy but did a great job helping us and juggling other customers at the same time. We were able to get everything we needed here plus it was at least $30 cheaper on a few large priced items. We ended up leaving another pet store to come here because they not only didn't have much available on the shelf for accessories but they also didn't have many staff available to help. I'm really glad we ended up here it worked out better then expected