ATM (Wells Fargo Bank)

Daryl Brazier

Drive thru is a joke. Customer satisfaction must not be considered at all!!!!

Cait TheGreat

This bank is so slow, it’s insane. Waited in the drive through line for like an hour. They can take like 20 minutes per person. Tell people to come inside if they need extensive attention or have multiple deposits. The KFC next door has a drive through that works circles around you. Let that sink in.

Kelly Chambers

I'm a 20-year customer of Wells Fargo and this Hermitage branch is the worst to deal with customer-service-wise. I've finally had my fill and now debating whether to take my business elsewhere (not easy to do with mortgage and deposit accounts) or more likely just travel farther to another branch.

Nanci Thompson

I wanted to open a new checking account before the end of this month and get the $200 bonus the bank is offering. I called the Hermitage branch to make the appointment and to ask a question about the process. I spoke with Jay who was nice enough, but it was obvious he couldn't wait to get me off the phone. He said I have to make an appointment online, not by phone, and he couldn't answer my question. He said the branches don't know anything about the offers Wells Fargo advertises online. I've been getting an email most every day for weeks from Wells Fargo Bank trying to get me to open their checking account and get a $200 bonus. But who would want to open any kind of account with a bank that can't help you locally when you need it? Evidently, this bank is too busy to get new customers, so I wonder why they advertise trying to recruit them.