PetSmart

Denise Grabowski

Love taking my dog here

Brooklyn Dymond

My first time going to get my dog groomed at this Petsmart. When I walk in the door of the grooming salon my greet BY A GIRL WITH RED HAIR AND RED FRAMED GLASSES told me that my appointment was not for 10 minutes and I can wait outside. Three other people came and they all went inside and left without their dogs. I walk in and I was told I had to wait now another 5-10 minutes to wait for my groomer to finish with the walk in that they just got. So they knew I was sitting outside waiting and didn’t have the decency to come get me? Now I’m 30 minutes into my appointment and I am told that it would take 3 to 4 hours. I was not going to wait there so I left. 45 minutes later I get a phone call i’m telling me that my dog is ready. I start driving back to Petsmart. 10 to 15 minutes later I get a call asking how far I am. I let her know that I was told it would be 3 to 4 hours and if I was told it would be 45 minutes I would’ve never left Petsmart. I think the grooming salon needs to train their employees a lot better with customer service and give a better time frame of the services they provide (3-4 hours is a big difference compared to 45 minutes)

TattooBeauty

I always take my Lexi to get the FURminator bath in the grooming salon! We Love Michelle in the grooming salon!!! Always great customer service, Niles, and very sweet. I would recommend her to take care of your pup!

C G

Always call them before you show up to pick your dog, they have zero commitment to their customers schedule, I was told to be here at 1:30, I drop my dog at 10, but when I got here they said she wasn’t ready cause they were on lunch break, from 12 to 2 pm, so why in the world would they tell me to come 1:30 if she wasn’t gonna be ready? Anyways, don’t leave your job to pick your dog even if they tell you to be there at that time. Call first so you don’t have to come 3 times to the same place for no reason