Salvation Army Family Store and Donation Center

Janet Lucia

Excellent customer service.

Andrew Wehberg

When we walked in to this location the sign on the door (which was not scratched out at the time) said furniture 75% off. Inside they had a gorgeous china cabinet on the sales floor with a price tag attached for $99.00, which after the 75% discount would be around $25.00. Upon approaching the gentleman behind the counter for clarification that the discount applied to this piece of furniture I was told that it was not for sale, despite being on the sales floor with a clearly marked price tag on it. The reasoning of the "salesperson" was nonsensical "We're about to shut down and we're doing the floors." This was around 2:30pm on a Saturday afternoon and their posted hours said they close at 5:00pm, and they had no indication that they were shutting down, the store was crowded and the sign said open (in addition to the previously established 5:00pm closing time). After discussing the fact that it's a poor business practice to have an item out on the sales floor with a clearly marked price tag and to refuse to sell said item, the not-salesman explained that "it's not a perfect world" and went outside and scratched out "furniture" on the posted discount sign. Shop at ReStore across the street, they have a much better selection, the employees are actually helpful, and if they post a discount, they will actually honor said discount.

Katherine M. Hill

The staff is astoundingly rude--if you want to make a donation, and you call to confirm they're taking donations, you should plan on a drop off within the hour. We called at the end of day Friday and were turned away Monday--with an attitude. (Curiously, we were turned away by the person who confirmed that they were taking donations!) Of course, we shouldn't have been donating here in the first place, given the Salvation Army's long, sordid history of discrimination, but I was conscripted by family to empty the trunk after confirmation that this location was taking donations. The reversal in attitude was galling. I brought in an armful of goods and watched an employee interact with customers. They were told to have a blessed day, called various pet names, and we were treated like scum that had been stepped in. Then we were informed our donation wasn't good enough. So make sure everything you bring in is brand new, with tags, and hermetically sealed. I was raised Christian. In many ways, this behavior isn't surprising. I've seen it my whole life. But I also know what the New Testament preaches, and if the Salvation Army--and this thrift store--are as loving as they say they are, they'll adhere to scripture in a way that honors the community and loves thy neighbor. Frederick deserves better.

Barbara Benitez-Curry

I have lived in many other cities and NEVER had a Salvation Army tell me they can't pick things up, or don't take merchandise. This place has been a nightmare with this! Forget about helping people. I will give things away free and it is NOT junk!