Address: 1039 Harley Strickland Blvd Ste 300, Orange City, FL 32763, USA
Phone: +13869170039
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Rachell Rivera
I was so happy when I purchasing my diamond bracelet I couldn’t have had a better experience by the customer service with the assistant manager Jeli she is the only reason this review was saved. Jeli was very patient with me and understanding of my concerns and style! She gave me a variety of selections from where she believed my liking would be. I felt so comfortable with the process, she was so knowledgeable and easy at explaining any questions I had. where the services fails is when I picked it up back in March.I shipped off my diamond bracelet that cost me over $1000.00 not including to be shipped off to be altered for my wrist. As soon as I purchased it I was told that I would receive a call, which I did and made my way to the store a couple days later. When I walked in I wasn’t greeted by the woman ( her name was Britney) on March 7th an hour before closing. I said “ hello” and she looked at me like I was a statue and stated “ how can I help you.” With a poor attitude almost bothered I even walked in. I handed her my ID and let her Know I just needed to pick up my bracelet that I purchased. When she brought me to the back counter she did not even ask me any questions about my purchase to gain more knowledge on why I was picking it up, when putting on my bracket the bracket was a special one so I had no idea how to clip or unclip it, I had to ask her to please show me. As I was ready to wrap things up , she started to take my bracelet and wrap it up in a little circle around her fingers to put into a 10 cent bag. She never asked me if it was a new purchase or anything, so here I am thinking “ wow I just bought this expensive bracelet and this is how I’m leaving the store.” I asked her “ it doesn’t come with a box?” And she said “ you didn’t get a box when you bought it?” I told her no I just purchased it and shipped it off to be altered. 1. This should of been the first thing she asked me because it would have solved so many issues I had when picking it up till me leaving the store. Super disappointed I had to ASK for a box to leave in with my jewelry that I never got to even take it home to begin with. Britney should be asking customers if it’s a new purchase or something that was already bought, worn, and brought back for warranty to avoid conflicts like that because it can be off putting leaving with a plastic bag after spending all that money…. To my surprise I went in there last week to get my bracelet cleaned and jeli was there, she was so kind to me as soon as I walked in, she took acknowledgment and had small conversation with me, she explained things I could do to help keep my jewelry more clean but also encouraged me to come into the store whenever I needed anything done with my purchases here. Thank you jeli for being so welcoming, although the last visit was distasteful you assured me the confidence to still come in as needed.
M.A.R
If you go to this store you need to ask for Jeli! She had a lot of patience with me and was very caring. She is, hands down, the best!
Brooke Jemison
Waited an hour just to get sized. They were not taking customer in order
Wendy Evans
I worked with Brittany. It was about a complicated expensive repair. She made so many phone calls to her off site jeweler and communicated so thoroughly, professionally and promptly with me. She also has lots of style and knowledge.
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers Outlet offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
No
Yes they do. Depending the price of the item there is a 20 percent down payment.
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