Duke Energy

Kristy Lee

Please do NOT sign up for budget billing. It’s a HUGE scam. I hate owing money and I just found out when I move budget billing will be canceled and I’ll immediately owe 1,300 in usage that I had no idea I owed. How is this a helpful program?!

Edwin Devilas

The rates do seem ridiculous, and I'm a bew customer. But also it'll be reasonable if everyone just uses less energy..?

Danielle Sapp

worst customer service and worst payment set up i have ever experienced. the staff are unhelpful and they charge insane amounts for energy. monopoly business such as duke should not be allowed.

Rui Estanqueiro

I had an electric problem in my house. When ever I switched any powerful appliance, lights would almost go out. I called Duke so they could check and they came on the same evening. They tested everything and told me they would have to change the cable going to their box. They left an apparatus that instantly fixed the problem meanwhile. A few days later they came to replace the cable. When they started digging the yard I cringed but in a few hours the problem was solved, the yard was as good as new and they left with a work well done. Thank you to these courageous professionals, working outside under the inclement Florida sun. Your help was really appreciated.