Hyatt Place Denver Airport

Patricia Jibben

We arrived to find a fire truck blocking the entrance so we had to go around back to get into the place. The elevators were broke and we stayed on the fourth floor. When I checked in they told me I had to pay for parking but when I reserved the room I prepaid for parking. He looked at my reservation and acknowledged that I wouldn’t be charged for parking. I registered my vehicle and it didn’t send me a link so I did it again and then received 2 links via text. The room was nice and we checked out without issue. About a week later I was charged $20 to my credit card. Spent 45 minutes holding to get to speak to the hotel to find out that they were “backed up” processing my checkout and they had charged me for parking. At first she told me I parked for 2 nights which I did not and then she told me it was because I registered my car twice. My receipt shows that I prepaid for parking and they refunded me the money without issue. I do not appreciate the random charge almost a full week after I stayed nor do I appreciate having to call them to get my money back. Be careful as they will try to sneak in charges well after checking out.

EPatterson

I’m a Hyatt Gold Member, but was unimpressed by this hotel. We were put in a handicap room when none of us had handicaps. I’m 6’2” and everything in the room was at a 4’ person’s level. The mattress needs replacing and had a sink hole in the middle. The hotel staff was wonderful and accommodating. I love the ladies at the front desk. I was in this hotel for 5 days and 4 nights and breakfast never changed. It was the same thing; cold scrambled eggs, soggy bacon and yogurt. No real variety. Not complaining but just stating my experience.

MisterSkullHead

The room was very spacious, which was very nice. The bed was very comfortable, which is always a big plus. 2 sinks, fridge, writing desk, big couch, decent TV. The room had lots of scrapes/dents/dings and looked like it hadn't been "touched up" in a couple of years. That didn't bother me, personally, though for what they charge, I'd have expected better. Fortunately, I booked through a discount site. The breakfast is nothing to write home about. Eggs were pretty watery. No bacon, but they had some sausages. I found a long, blonde hair on one of my pillows when I climbed into bed - I'm a guy who razor-shaves his head, and was sadly alone during my stay here, so there should have been zero hair in the bedding. The bathroom layout is weird. You have to practically stand in the shower or between the toilet and wall in order to open/close the bathroom door. The cordless phone didn't work, and the bedside lamp flickered a lot on the dim setting. Not things that bother me, other than these were unexpected for a place that charges as much as they do. The front desk staff was very friendly and helpful! The shuttle driver rambled on about pro-Trump, anti-liberal stuff the entire ride. So they at least get a point for the spacious room and front desk folks.

Norma Hernandez

Room was great, customer service not so much. The first couple of nights we had no house keeping. We called and requested clean towels to which the front desk woman said "be right up" and never showed up. The following morning we had to go down stairs to retrieve our own towels. Our last two nights there we had a woman named Shelia helping us out. She completely turned our experience around. She was very knowledgeable and helpful. There is free breakfast from 6am-9am nice little selection to choose from. The shuttle bus was also prompt and very professional.