Dell

Bryce Wille

So, after 2 hours trying to fix my internet connection on my Dell XPS while the internet is working on all other devices, I call the customer help desk and get transferred to another caller. Both callers were very professional and there were no problems there. However, I had a Dell update that was automatically initiated on computer and when it did, it deleted my WiFi connection and would not give me the option of reconnecting to my internet. There is no place for an Ethernet cable to plug in, so I could not plug it into my computer to access it that way either. So I call the help desk. The first gentleman tells me he cannot assist me because the warranty was expired and transfers my call. We troubleshoot for a minute and I reexplain the situation and all the steps I took before hand. The gentleman tells me that this is very fixable and that we can fix it over the phone. He then informs me that he will have to charge me, $99 plus tax to fix the problem that their company caused in the first place. This is a scam and a shame. I should not have to pay extra money for something that Dell forced on my with this automatic update. I told him no thank you and that I will never under any circumstances being buying a Dell computer again and ended the call. Beyond disappointed and will be switching to Apple or Chromebook going forward

FRAY GALES

👊

Eugene Young

Super nice fast, very friendly, and very courteous.

MD B

This is a manufacturing plant, but the employees seem to like it well enough. 🙂