Bank of America Financial Center

Mabel Banda

Not enough people.

Donna S.

BOA is absolutely the worst customer service. You cannot call the bank at all! I was told they don’t answer the phone during working hours because they are busy with customers. I hold an account so am I not a customer? I can guarantee you they won’t answer the phone after business hours either. I have yet to receive good customer service in all the years I’ve banked with them. UPDATE - BOA responded … how will they answer the phone “when they can” if the BOA’s specific bank at 5500 Preston Rd, Dallas’ listed number on their own web site and on their emails to me has a “this number is disconnected” recording. Yes, I tripled checked the number I dialed. Same recording over 2 days. I don’t need a call center, I needed to talk to that particular bank.

Rahim Ali

I had an appointment scheduled at this branch today (5/16/22) at 9.30am. I informed the teller about the appointment as soon as I entered the branch. It 10am now and I am still waiting for my turn. Branch Manager (Chris) is extremely rude. Overall, it was an awful experience. Never going back to this branch again.

Greg Beeber

Ordered foreign currency for a upcoming trip to be delivered to this branch. When I arrived, I went straight to the front reception desk where I was rudely told to wait although no one was there. Then eventually someone else came over and asked me what I needed. He directed me to the teller. So I waited in line for the teller. Who told me that one of the front desk personnel had to open the vault to get my order. So again, I had to wait for them to free up enough time to come help get the order. Eventually a stack of orders was delivered to the teller so again I had to wait. Then I was asked to sign for delivery and the teller was not going to count out the amounts. So I had to open the envelop myself and count out the currencies. Not a nice experience so I will go back to using the branch that is a little further away but at least they have some customer service. Side note: I asked for only large bills and received all my GBP in small bills. So going to love traveling around with a huge stack of small bills.