Hampton Inn New Albany Louisville West

Wykenya Hamler

The customer service that Matt gave was great!! He allowed me to take a look at the room before paying which showed me was confident that I would still stay after seeing the room. The room was very clean and we was very pleased with our stay. We only had one issue and it was with the pool. The first day the water was very sparkling and blue but the next day we notice it was a dark green in the deeper end and when I asked Matt about this he stated it should clear up in a hour or so as they had done the shock to the pool earlier unfortunately it never cleared up is after about three hours we decided to find something else to do. I would still recommend this hotel!!!

Betsy Fulton

The hotel was clean. The room was clean and quiet. The day staff were all nice and helpful! The dryer was broke during our stay which was a little inconvenient during a basketball tournament week. There is a laundromat not too far away. The pool towels were hand towels, so bring your own. But the pool and pool area was clean and nice! There are fun local restaurants and shops close by. The location was fun to navigate around!

Kevin

Positive: Loved the OUTDOOR pool. Sun was shining the temp was great. And the breakfast was pretty good. Negative: Difficult to find someone working the front desk at times. Had to wait around to get towels for the pool, and it took at least 10 minutes standing around waiting to check out.

Jamie Roberts

I was super impressed by the night Auditor Alonso. Aside from speaking professionally courteous to each and every single guest and being accommodating in every standard Hilton requires, he assisted with preparing an amazing breakfast before checkout. Alonzo thank you for your service and I would recommend this hotel to everyone. Exceptional service!!! Promote Alonzo with a bonus please. He deserves it!