The UPS Store

Blake Martinez

Sent a package and made sure I got a receipt. The package never got delivered so I went to the store with receipt in hand and the first thing said by the ups store was the driver forgot to scan it into their truck. She told me that they were a franchise and I'd have to call corporate ups as I did and ups corporate says it never left the store and told me to hold the store accountable. Neither the store or corporate wants to take responsibility so now I'm out money. If the store doesn't have a procedure in place to exonerate themselves of responsibility if a driver doesn't scan the package then in my opinion its the store responsibility since they gave me a receipt acknowledging they received my package. I will be taking the store to small claims court as I advise everyone else with similar issues. Procedures need to be enacted...

RR RR

UPS driver blocking parking and road, inconsiderate and Lazy and in a fire zone, unsafe, driver almost went head on into my truck so he could park wrong way against traffic and completely blocking road. Didn’t get any better help inside and eventually had to go to post office because they couldn’t ship and were going to charge more for longer shipping time with no guarantee and using the postal service, disappointing and unacceptable

David Mathews

Customer service is horrible did not assist me whatsoever with printing or informing me of what I need and were extremely rude

Joe Johnson

I would give negative stars if I could for the entire organization. They lost the package I was shipping. No one can give a consistent answer regarding where it is or what happened. Only get offers of “you can file a claim”. This does nothing to replace my lost item and the time spent trying to chase it down. The UPS center in Visalia is worthless for solving problems. They just deflect and say it’s the UPS STORE, not us. Update: They are worse than I thought. The UPS Store is not helpful at all. They even said they are NOT UPS, since they are a third party, so they are completely unwilling to help. I highly recommend using another carrier. UPS corporate did not deliver the package that I paid for, and refuses to refund my money. It’s basically I license to steal