Ashley

Category: Furniture store in Springdale, Ohio

Address: 11755 Commons Dr, Springdale, OH 45246, USA

Phone: +15136196700

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

emmaly Brashear

Sep 24, 2022

We ordered furniture weeks ago, still don’t have it despite several promises. There is no way to contact anyone here, they do not have customer service.I will never do business with this company again as it has been the worst experience I have ever had. This company has been dishonest, rude and totally unconcerned about my purchase getting to me and the only answer I can get is that there is no answer because they are all different departments and they don’t have the ability to communicate. So I have no idea what is going on with my order, the store refuses to help or answer the phone so currently there is no way to actually get my furniture. Buyer beware, this is not where you go if you actually want furniture all you will accomplish is giving them money

Devin Elfers

Sep 19, 2022

Ishmael was great at helping us find our new bedroom set. He greeted us when we came into the store and we told him we're just looking around we will find you if we have any questions. We found a bedroom set and he answered all of our questions and we purchased it!

Josh Hartle

Sep 16, 2022

Ordered furniture and paid extra for the white glove delivery. The delivery driver said that the order did not show white glove delivery. We told them we wanted them to take the items back until they could come back and do what was paid for. The delivery driver was trying to get free lunch or money in order to set up the furniture (completely unacceptable) Instead they talked my wife into accepting the order with the promise someone would be back the same day to move it. Needless to say they now are not answering or returning my calls and did not show up that day. My white glove delivery looks more like a trash can in my home than the furniture I paid to have set up.

Karen Corbett

Sep 7, 2022

Great experience.

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Questions & Answers

How long does it take to answer your phone

Lois Anderson | Sep 24, 2021
Ashley | Mar 28, 2022

Hi Lois, We are working quickly to answer all calls in a timely manner. Our phone lines open at 10am, please give us a call and one of our customer care agents would be happy to assist you. Thanks!

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How do I speak to someone about my order that I have been waiting on since June.

Christy Helton | Sep 24, 2021
Brent K (Kayaking) | Mar 28, 2022

Only way I found is go into the place and hope you get someone helpful.

Does anyone ever answer the phone?

Andrea Hobson | Sep 24, 2020
Lori Durante | Nov 28, 2021

No they don't. Never will buy here again!

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What are the Covid safety practices like here?

Anonymous | Sep 24, 2022
Morris Home | Sep 24, 2021

About our Delivery Service during COVID-19: • Our delivery team members are required to follow strict social distancing measures inside your home. We appreciate you doing so as well. • Temperature checks are completed of all drivers and distribution center associates every day. • Sick employees are not allowed to report to work. • We are following recommended sanitizing measures in our DC and in our delivery trucks. • Associates are asked to wash their hands or use hand sanitizers regularly. • All delivery team members will be wearing masks when they approach your home and inside your home. We encourage you to do so too. • We ask that you carefully inspect your new furniture and let us know of any concerns you may have immediately. • Delivery confirmation does not require a signature at this time. • Again, social distancing protocols will be in place throughout our entire delivery process.

Do they deliver & is there a charge?

Maynard | Sep 25, 2019
Lori Durante | Nov 28, 2021

They delivered, just not what you ordered!

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Do u no if Ashley furniture has layaway

Barbara Richardson | Sep 25, 2017
Robert Heard | Sep 25, 2017

No it doesent i think furniture fair or simm home furniture have it .

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