Baystate Wing Hospital

WillCo RogerThat

Horrendously sloppy. I had an appointment scheduled four weeks after my wrist was broken to get the cast removed and get another x-ray done. They called me one business day before my appointment saying they had to push my appointment back 3 hours. I had made arrangements to get there at the original time and after being told last minute they had to change my appointment, I told them I wouldn't be able to make it. Then then told me they wouldn't be able to see me for another 6 weeks. If you work at all or punctuality means anything to you, skip this hospital by all means!

Jaime Dahlquist

Took my dad to the ED today for possible blood clot. We got there at 10am he was taken in by 10:15. He had blood work, a bedside ultrasound, given a bag of IV antibiotics. And we were out of there by 2pm. We couldn't have asked for nicer people from the triage nurse, ER nurse, ultrasound tech, ED doctor and even a volunteer that helped me navigate to the cafe and back! Everyone was timely and professional. We couldn't have asked for a better experience! Thank you everyone for all you do!

Rebecca Grace

Disgusting. Brought a family member here because they COULDN'T BREATHE. Currently they do not have medical insurance, and they were left suffering for hours on a bed in the back. When questioned after 5 hours - a doctor still hadn’t taken them as a patient… it is clear to us because they do not have medical insurance. Only one nurse tried defending and sticking up for them…. And I wish that we had gotten her name. The rest of them… screw all of you for looking the other way!! Shame on you and shame on the doctors. I thought you go into medical to HELP PEOPLE. Clearly that’s not the case. We will be filing a formal complaint.

Erika Cotter

Brought my boyfriend here because he fell, and has not regain feeling in his leg besides the painful pins and needles for over 15 hours, so we suspected nerve damage and knew we needed it professionally inspected. He was in a significant amount of discomfort and pain. A nurse named Holly (5/13/22 around 7-something PM) taking vitals in the emergency room back area, was extremely rude. She inquired about what was causing the issue; and as he was explaining the pain and what happened, she suddenly, rudely and blatantly cuts him off mid sentence, “you can stop talking now” I was taken aback by the rudeness of a healthcare worker. He and I exchanged a look but both stayed silent, as his treatment is priority and we just didn’t want the Confrontation. But her rudeness did not end there. My boyfriend was wearing the same jeans he was injured in, as he did not want to be moved to change, however, she then proceeded to asked, if he’s in so much pain, how did he get his jeans on? Insinuating that he maybe lying. Her attitude was extremely off putting. Please, If you are in the healthcare profession, treat people with kindness and respect. Don’t get into this line of work if you clearly hate your job and people.