Banter by Piercing Pagoda

Carol Blackman

Great customer service from almost everyone in the store! They had one young lady that was rude though. And another young lady that was dressed like she was at the gym with spandex shorts on...talk about inappropriate.

Veli

I was scared to get my 3 month old’s ears pierced because she’s my first and I wasn’t sure how it would go. Jessica Nemeth really made the experience so much better. She looks like she knows what she’s doing and kept me involved throughout the process. She was awesome! I definitely recommend her.

Tammy Dunstan

We went in to 348 to do an exchange. The associate did not acknowledge that we were there. We walked around the store and looked while she was on her phone. We waited for about 5 minutes and then went to 29. The associate there was very helpful but they did not have the items we needed to do the exchange there. We back to 348 there was a customer in the store walking around and looking and the associate was on her phone talking to the associate that was supposed to be there. The associate was upset that her coverage was late due to car accident. We still did not get greeted and the customer before us left with a being helped. 2 more sets of customers came in after us. The associate Continued the conversation on her phone. I walked to the counter as she was texting someone. The young girl (5 years of age) also walked to the counter hit her head on the glass at the same time I approached the associate and I asked her if she could stop doing what she was doing and help one of us? She started yelling at me saying I didn’t need to slam things on the counter and I don’t need to be rude because she was trying to find someone to work since she was by herself and she can’t help anyone. I proceeded to explain to her that I didn’t slam anything on the counter and that it was the young lady next to me that hit the counter. Talking to someone on her phone the whole time, on how rude people are today and was telling the person that this is why someone needs to come in She proceeded to tell me that I don’t understand what it’s like. I said trust me I do, if you would get off your phone you might be able to help someone. I said to my daughter-in-law just call Chantel . She was very loud about me calling the store manager. And she “can’t believe this shit” At that point everyone left the store and I left the store so my daughter-in-law could deal with her exchange. When I walked out the associate went to the back room, I walked around for about 5 minutes came back and the Associate still has not helped my daughter-in-law. The Associate said to the person on the phone I can’t believe these people are still here and they’re not leaving. Another customer came in for a repiercing and the associate greeted them and was not helpful at all snd they left and started talking to them and ignored my daughter in law who was standing there at the counter waiting for help. When the Associate finished with them my Daughter-in-law pushed the box to the associate told her that she wanted to do an exchange and asked the associate if she was OK and she said “ya your not the one slamming the counter.” The associate did not know the merchandise very and the exchange was taking a long time. My daughter-in-law then said is this going to take much longer? I don’t feel good. “I think I’m going to faint” “this is taking to long.” I offered a chair to my Daughter-in-law (7 months pregnant with twins) the associate didn’t seem to care. The associate wasn’t going to exchange the chain’s even though it was with thin 90 days because there was no Warranty and then said I will just do it. I worked for this company for 20 years and was very disappointed and appalled by the customer service. Watching numerous customers walk out of the store being ignored. Associate # 13572954 8/2/22

Safeeyah Davis

Do not get ur nose pierced there!!!