Costco Tire Center

Angela N

Got off work at 5pm to find my tire is flat. Manage to get some air in it to get me to Costco to see if they can help, since they are open until 8:30pm... and every other place closes at 6pm or 7pm. I'm told they can't help me because they are already overbooked and short staffed. So now I'm sitting at their air station, waiting on Roadside Assistance to help me, since no one here can be bothered to help change my tire. Impeccable customer service. Really...top notch. 👌

carm

This review is for the Lenexa Tire Center. I went in person to the store to get a quote for Michelin Defender tires and a credit for the tires that did not last the reported mileage/warranty (purchased at Costco). I was given all sorts or reasons why I couldn't get a credit, including being told that I might have a bad suspension. The person didn't even look at my car which is taken to the Dealership for all required maintenance. I was told that if I wanted to purchase the tires, I would have to come in again instead of calling on the phone. So I went to Discount Tires where I received great customer service and a price lower than Costco's. I will get free tire rotation/balancing and air checks from Discount Tires without the hassle of having to find a parking space and experiencing poor customer service at the Tire Center.

Stacey Maggiore

Costco’s process to get tires is frustrating. Firstly, the tire center unfortunately is so tied up that they do not answer the phone; you need to call the admin office to get a hold of them. Secondly, when you try to order tires online, the portal to schedule the installation (a separate website from Costco.com) is glitchy and does not work properly. Thirdly, if you would like help with the scheduling portal, the support phone line offers little to no assistance. If I had known the process would be this frustrating, I would have gone elsewhere.

Malia Wharton

Wonderful customer service at the Costco OPK Tire Center. We had made an appointment to get tires rotated and were in and out within an hour. They are very efficient with great communication. A+