Best Western Inn & Suites Rutland-Killington

Sheri Deerhake

I gave 2 stars because it was clean. The room/bathroom was good sized, beds were comfortable, and it is unique in that it's more like small apartment buildings spread around a nice common area. Without these things, the rating would have been 1. The mini fridge in the room didn't work. They sent a maintenance man who fiddled around with it, reset the breaker, and said he thought it would be OK. It wasn't. About an hour later, another maintenance man showed up with no warning, checked it out, and said that it was old and temperamental and would need more work than he could do then. Duh. It makes no sense to me that the room was even rented when one of the amenities obviously didn't work. There was no offer to bring us a new fridge (not a difficult thing to do for anyone who can carry 40ish#- unplug it, take it out, bring in the new one, plug it in) or give us a different room. The hotel was obviously not full. When checking out, I went to the vending machine for some cold pop. The selection was low and limited. I put a $20 in and was given $17 in quarters... ... ... I then went to the front desk and the receptionist wasn't going to switch it to bills for me... ... ... I was flabbergasted! She was on the phone forever before even greeting me and then she flatly refused to take the quarters. When I told her there wouldn't have even been an issue if the fridge in our room had worked, she started to be more helpful and suddenly found some quarter rollers, which once I put the change in, she did exchange it. Then she apologized for the inconvenience and said that she would give us a discounted rate for the room. Fifteen minutes later after a bunch of tapping on the keyboard, and chatter about the process not working for some reason, etc., I left without a discounted rate and feeling decidedly grumpy. The overall experience was just not worth the room rate. As an aside, the restaurants in the area close early, only one offered delivery, and for some reason 2 of them seemed to have their phones off the hook for more than the 15 minutes that we tried to call and place an order for pickup. Update: After posting this review, the manager left a message for me to contact him. I left 2 messages for him, both with no response. 3 strikes, you're out...

Dustin Duverge

Great place to stay! Nice and friendly staff, as well as a great breakfast selection to get your day started, Close to the ski resorts, conveniently located close to town. Easy check-in and easy check-out, I highly recommend.

Brooks Parker

We have stayed twice and enjoyed both visits. The staff are very friendly and they have a great complimentary breakfast. Rooms are clean and they have efficiency style rooms available that have a kitchen and living room with a pullout couch. We will be staying their again whenever we are in the area.

Josh

Positive: The location is great, there is a lot of room for the value, good kitchen, plenty of storage, and comfortable beds. Its like having your own 1 bedroom condo. Continental breakfast was perfect. Nice lounge. I would stay here again. Negative: I'm trying not to knock the hotel as I know they're really under staffed at the moment. The room we had came with a patio and the light directly above it had collected some insects. Most likely from slider use. It would rate better if not for this.