Eagle Memorials

Laura Pemberton

It took 2 years to the day to get my parents headstone placed. I never got calls returned as promised. I never got notified the stone was actually being placed, I simply discovered it since I stalked the cemetery (sounds a bit morbid when I type it out 😬). When I did call and get an update I was told different things. I was told they had my stone, then the next time I was told it wasn’t in the US yet.. back and forth. I was told it would take 6 months when I bought it. Paid in full. The last update I got (when I had to call) was that they did indeed have the stone, but was just waiting on the engraver, who was backed up and it would be another 3 weeks. It was finally placed 8 weeks later. I will say that the woman who answered the phone the last few times I called did redeem herself when she sent me a picture of my stone after they received it, completed. However, that doesn’t make up for the lack of customer service and the disregard for keeping your word. Can’t say I would ever send anyone here to get their headstone unless they’re okay with waiting an unknown amount of time and being left hanging on any communication at all. If I could give zero stars, I would. My stone, does however, look beautiful. Edit to reply: 1. I was never informed that there was an issue with the first stone. 2. I did not call 2 days prior, it was several days, at least. I heard through the grapevine of a small town that you had finally reached out and were going to place it… I understand weather doesn’t always cooperate, so I was trying to be patient.. but when told I would get a call/notification… and never received it? Lousy customer service. I understand things aren’t always in your control.. but communication is a key factor to success… especially in a small town business. Again, appreciative that it finally happened, VERY disappointed in customer service.

Regan Pierce

My family has paid in full for my grandpa’s headstone in March. They promised it would be in in May. Then August 1st. Yesterday, they told my grandma they would call. Still no call. It seems as if we are getting punished for paying the bill in full. This is extremely upsetting. Every time we go to my grandpa’s gravesite, we mourn even more because we do not have the headstone he deserves. Never use this company. My family is distraught.

Sunbabe1965

Super nice guys and their selection of rocks is great! School rocks that is I'm not quite ready for a headstone yet.

diane kelly

Terry does great quality work! Very genuine person!