RPZL | Hair Extension & Blowout Bar

Claudia Barion-Rosario

I love the pony tail and braid (which was a great hit). Since it was my first time trying extensions the volumizer and clip on look fake and are heavy. I sent an email to them asking for the return policy, which I was told that they have the right of not accept the merchandise due to health concerns. I already contacted the health department to find out NYC's health policy and will give my mind to Tori that introduced this company on GMA. If I loose my money is find but I am taking this to the BBB and Tori needs to introduce companies that have at least a 4 + under Google reviews.

Laura C

I went there for hair extensions. I was told that I needed to do the color first the very same day as my extension. Now, stylists at RPZL do not do hair color themselves, but they share a space with Warren Tricomi. It was kind of confusing because Mercedes, the hairstylist from RPZL, sent me back and forth to talk to a colorist from Warren Tricomi, and then to their receptionist to book an appointment at a time and date that could also be convenient for her. It was a mess, and the day of my hair extension appointment I finally ended up doing my color with a different guy from WT, which did the color very well, to be honest, but differently from what the first colorist had said to me. Anyway, this should have been a red flag from the beginning (the confusion Mercedes generates I mean). Second red flag: Mercedes didn't listen to me, she just talked all the time "let's do that and that". She didn't listen to what I really wanted, she didn't look at what was feasible with my hair, which is very thin and curly. But she looked so confident that I just went with what she was suggesting. In the end, it was pretty bad: she had ordered too many hair extensions, my head was in a lot of pain during the whole process (and I told her, but again, she would not listen..), and the extensions were too long and she was not able to perform a proper haircut. Also, the texture didn't match my hair at all. Anyway, I left the salon thinking it was ok (suggestion: be careful, once they straighten your hair it looks beautiful and even, but wait to wash..). I told her my concerns (about the pain, the texture, and the length), but she insisted that everything would be great after the first washing. Instead, the extensions were hurting (I had the feeling my hair was pulled out all the time), and after I washed my hair the texture and the length did not match at all my natural hair: I looked like a "Vileda mop". I called the owner/manager Lisa, and I have to say that she replied right away and she was very nice. She proposed the removal of the extensions right away for free and to have them done again by another stylist (for free). But I didn't want to take the risk to go through that once again, and I also experienced some hair loss after removal...well, I lost $1500...cannot say don't go, because I don't know what went wrong and how good are the 2 other hair stylists..but be aware of the confusion and that it can turn pretty bad

Joyce Hsieh

They told me it was $100 for the service then charged my credit card $260. The stylist was also very pushy and aggressive about the additional Venmo tip on top of me being overcharged. She called her manager on the phone who told me the service “was typically $700” and they were doing me a favor by only charging $250. This place is insane — probably the least professional salon I’ve ever been to. Do not come!

Shis Silly

AMAZING braids. Everyone is so nice and do a great job. I wore the braids for 3 days and they were so tight and well done 👍🏻 👏🏻