AMZCOURIER

Greetings, in order to assist you better and faster, please provide me with your invoice number.

Greetings and thanks for contacting us. We accept Bitcoins and TRC20. At this moment the pound is at $15.99

Sometimes sellers on Amazon, eBay, etc. They make mistakes and send items with wrong sizes, colors, etc. You can demand an exchange of the article if it has not been more than 30 days after delivery. This process is strictly linked to the exchange / return policies of the online store and we are not responsible nor do we have access to these policies. On the other hand, if we assist you in the process of changing the merchandise, return to the United States, forwarding to the seller and total management so that you have the article as you need it. This management is totally free, instead to redeliver in Cuba, there is a charge of $ 25.99 USD. In case of a refund, the client will be reimbursed directly to the bank card of his property. The refund may take up to 72 hours to appear in your bank account.

The client has a period of 24 hours after having made the payment to cancel the order. After this time the order will have been processed in the online store and it will be impossible to make a cancellation. Make sure that everything on your invoice is correct before making the payment, thus avoiding inconvenience and delays in the processing of your order.

Once you make the payment of your order, the sales department will process the purchase in the online store of your choice. You will receive notifications to your email with each movement that occurs in your purchase (purchase, received, sent, delivered, etc.) Please make sure you have access to the email provided to the sales agent for each purchase. Require the email to be confirmed on your profile and on your invoice.

Once your order arrives in Cuba and is ready to be delivered, we use our own courier company to ensure that your purchase reaches you without any inconvenience. We do not use the services of Correos de Cuba or any other Cuban state courier company, nor do we accept offers to send your purchase with friends or acquaintances, nor on state buses with drivers who are not part of our delivery team. We work hard to deliver your purchases on the estimated delivery date, but sometimes due to situations beyond our control, we are unable to do so. We are not sellers of any online store nor are we related to them, nor are we the global carriers that these sellers use to send us their purchases. We are only responsible for managing your online purchase and subsequent delivery in Cuba after your purchase has been delivered to our offices in the United States.

With us, you can buy from anywhere in the world where you are. You will only need an internet connection. To pay you can use internationally known payment methods such as Visa, MasterCard, Amex, Discover, Maestro, etc. If you are in the United States, you can also pay using the CashApp and / or Zelle apps. We accept payments through Western Union and MoneyGram.

In case you have a relative or friend who pays for your purchases in the United States, you can use our services to send your purchases to Cuba. Keep in mind that you will still have to pay 20% of the total purchase value, presenting a copy of the payment invoice at www.amazon.com and you will also have to pay the delivery cost depending on the destination city. *** Limits apply

Basically in any online store as long as it is present in the United States. It is advisable to do it in recognized stores such as Amazon, eBay, Newegg, Walmart, Home Depot, etc. to avoid delays in deliveries and / or even loss of money. We do not accept orders on Aliexpress, Wish, Alibaba or any other online store in Asia as they can take more than 60 days to make deliveries in the United States and have a high probability of losing your purchase. In addition, the global transportation companies that they use to ship their purchases to the United States are of doubtful reputations.

In the United States, both the buyer and the seller must pay taxes, which can be state, local or federal and the% depends on the state in which you make the purchase / sale. To buy in any online store in the USA you must pay taxes, in our case you will pay 6% tax on all your purchase. It is a legal obligation and there is no way to get rid of this tax unless the client is authorized by the federal government not to pay taxes.

There are no purchase limits. You can buy as much as you want, regardless of the quantity.

Once you make the payment, the sales department in the United States will process your order in the online store of your choice, guiding us strictly through the links on your invoice to avoid any errors. We will deliver your purchase according to the order in which we receive it at our offices. This means that there is the possibility that we have to make deliveries several times in the same purchase since all the items do not always arrive at the same time because they are bought from different sellers within Amazon and that they are in different countries and they use different delivery times and different global carriers.

To pay from Cuba, you can do it with Bank Deposit in BANDEC or using the established mobile apps (TransferMovil and enZona) We also accept USD in cash directly with the sales agent. Information and payment instructions will appear on your invoice. You can pay in cash directly with the agent in your city. We accept payments in CUP, USD (Cash) and MLC. Our exchange rate may vary according to the national currency market and is not subject to change by state institutions or the central bank of Cuba, since these institutions do not offer the possibility of exchanging hard currency. You can also pay using all international credit / debit cards, as well as Zelle and CashApp. We accept Western Union and BitCoins.

You must pay an extra 20% of the total value of your invoice, including the delivery charge that may vary depending on the destination city of your purchase. In addition, if there is an item in your purchase that has a customs cost, you must include it in the payment (the sales agent will give you the necessary information in case of customs costs in your purchase) The total value of the general weight in your invoice will be added to the total of it at the cost value per pound at the time of purchase.

Unfortunately we cannot give dates because it is impossible right now to do so with the situation in the country. Customs and the Cuban government have decided to close 90% of commercial flights and now, to top it all, they are closing entire provinces due to the rebound in the pandemic, including Havana and its airport. The situation is serious and the total solution does not depend on our company. If I assure you that as soon as it is reopened, we will resume deliveries. For now, rest assured that your purchases are safe with us. See you soon.

Greetings and thanks for contacting us. At this time we do not have exact information since Cuba has closed its borders to 90% of commercial flights and right now it is closing several provinces, including Havana due to the rebound of Covid. Stay in touch and we will inform you through the official channels of the company. Please note that your purchases are safe with us.