Kay Jewelers

Category: Jewelry store in Murray, Utah

Address: 6191 S State St Spc. 177, Murray, UT 84107, USA

Phone: +18012684015

Opening hours

Sunday: 12–6PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Belle Mann

Aug 2, 2022

Gary was great

Julia Ostrander

Jul 8, 2022

*** BUYER BEWARE *** If I could give a 0 I would. I purchased my husbands ring in 2010 and the diamonds just recently fell out. I took it into this store where the lady wasn’t super friendly, she told me since a warranty wasn’t purchased there was nothing they could do. I said did it not come with a warranty? She replied it does for the diamonds, I looked at her since that was the issue and she said I would have had to bring it in every 6 months for maintenance.. My ring is from Shane Co and they are amazing, my husbands new ring will be purchased from them… extremely disappointed with Kay.

Alexandria Nelson

May 24, 2022

Don’t go here for any resizing! They messed up my wedding ring really bad and had awful customer service. They broke the band while they were resizing it and now there is a huge glob of silver where they tried to fix it but it looks absolutely terrible. Not only this but they were late 4 weeks past my promise date. When I called they told me that it’s ready and that I could get it the following day. When I called the next day it still wasn’t ready and it didn’t even finish until 2 weeks after that. This happened a few times. Now I’m going to have to go get it fixed somewhere else. I wish I never went there in the first place. Edit: they switched my wedding ring with another persons. My husband picked it up for me and didn’t realize it. Thank God that wasn’t my wedding ring but how could they swap a wedding ring?! Glad they figured it out before I got home from my vacation.

Nick Critchlow

May 23, 2022

Said they opened at 10 and they did not open until 11

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Questions & Answers

Does Kay Jewelers repair watches?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers Outlet engrave jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.

Does Kay Jewelers Outlet repair watches?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.

Does Kay Jewelers Outlet personalize existing jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Does Kay replace watch batteries?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Does Kay inspect jewelry?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Can Kay repair jewelry?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay personalize existing jewelry?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay do jewelry consultations?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay repair watches?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Does Kay engrave jewelry?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Can Kay do custom jewelry design?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can Kay repair a ring?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

Does Kay clean jewelry?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can professionally clean jewelry for free.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay resize a ring?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

What are the Covid safety practices like here?

Anonymous | Sep 24, 2022
Nicholas Woolf | Sep 24, 2021

Only a small amount of people are let in at a time, and they must be wearing masks and sanitize before coming in.

Does the phone not work there? I’ve been calling since they opened and it just rings forever. I even tried calling through the mall extension and the same thing happens.

Kaitlyn Birrell | Sep 25, 2019
Hannah Norton | Sep 24, 2020

Hi Kaitlyn! The phones do work. Unfortunately, there is a limited number of lines/ phones in the store, and no way to set up an answering machine. When all associates in the store are in customer interactions, we are unable to answer the phone. If your issue persists, please try calling again at a later time. Weekdays are traditionally better to reach us via call than on weekends. Thank you so much for your patience!

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