Marlene's Dress Shop

Carol Jennings

Very disappointed. Staff totally ignored my presence. Will not revisit.

alexis braun

I walked into this place because I saw a beautiful prom dress in the winda. I asked the woman (don’t know her name) if i could try it on. She then tells me that it was the last one and it was a size 10. I informed her that it was my first time ever prom dress shopping so I had no clue what size I was. But it seemed like I was about the same size as the mannequin, so I told her I think it’d fit. She proceeded to tell that the price was $750, and asked me if I was okay with that. I told her yes I was okay with the price. Mind you, I was dressed in baggy sweatpants and a baggy tee, not to mention my hair was in a messy bun. I felt as though she wasn’t taking me serious because of my appearance. I had a feeling that she didn’t want to go through the process of undressing a mannequin if so wasn’t being serious. She gave me the dress and I tried it on. The dress was perfect. I looked so snatched. I was so happy to show and after I told her what the word “snatched” means she continuously told me how snatched I looked. I told her that I needed to call my mom to show her. After a few minutes of me trying to get a hold of my mom, I notice the woman began to become frustrated. I think she had a feeling I wasn’t actually going to purchase the dress which was not the case. She actually told me to just take it off at one point. I was going to purchase it as long as my mom approved. But since I couldn’t get a hold of my mom, I don’t want to spontaneously purchase a $750 dress, considering it was the first time I ever went prom dress shopping. I asked her if she was able to hold it for me and she rudely responded no. Then I asked her the return policy, and she told me that “it’s a small boutique we don’t do returns,” which I completely understand but there was no need for the attitude. I work retail and I couldn’t imagine talking to customers in that tone and getting away with it. She clearly only to cared about making a sale and she didn’t not care about her customer’s experience. If I wanted to, I could have purchased the dress right then and there. However, like I mentioned earlier, I didn’t not want to impulsively purchase the dress knowing I was unable to return it. After all, I did not purchase the dress. Not because I couldn’t afford it, or because I didn’t receive my mom’s approval, but because this woman’s attitude became very pushy and I did not like it.

Nancy Cortes

Beautiful selection and helpful staff!! A little expensive...

cynthia henderson

I will not return to Marlene's dress shop the sales people are rude and prejudice. Marlene you loss a 1000 sale. Teach your sale people manners. That is what I spend somewhere else.