MAJOR

The Scout

Can take the busniess out of the ghetto but can't take the ghetto out of the owner, not going here based on the replies that sound like they didn't finish high school. Wanna be urban necessities

Raven Bae

We made an online appointment for our nephew and showed up a bit early, it wasn’t an issue at all. Although you aren’t allowed to try on shoes the staff lets you know what runs larger or smaller so you can adjust your needs to that. They are also very good at knowing already what sizes they have in stock without going to the back, so it saves a lot of time. If you know your part it makes the process a breeze. We got 2 pairs of shoes when we came for 1, and walked away happy. Our nephew really enjoyed his experience as well and looks forward to coming back.

Letetia Thompson

Horrible Experience! Was visiting from out of town! Which is typically what most people in Georgetown is doing, visiting. A tourist would not be familiar with the "appointment only" policy. I was greeted by an extremely RUDE Asian lady yesterday! I understand policy and procedure, as I am a business owner. However, one does not have to be rude or insensitive to get the point across. I would never patronize this company, nor refer anyone else. Due to the horrible customer service! I am sure you all could care less. But, try being a little nicer to your customer base. Especially people traveling, when you have ZERO customers inside the store!

RJ 5

Went a few months back. And yes, SET YOUR APPOINTMENT! It’s really simple and usually plenty of time slots available. Had one small issue which is why I’m giving 4 stars instead of 5 (really 4.5). The issue… a shoe in my size showed in stock on their website. Asked the young lady working for my size, who turned and asked the Asian gentleman working the counter. Miscommunication between those two and I was told it wasn’t in stock. After a little bit of a back and forth match between the gentleman and I, he realized he was incorrect because he thought the shoe was a different color! All in all, he went to the back, found the shoe, found me a hat to match and I even grabbed another pair that I wasn’t expecting to grab for a little discount! So the 1 stars I see here seem to be fundamentals in reading comprehension 😂. I would go back more often but I do hate the parking situation but it’s DC! But I’ll be back!