Address: 100 Premium Outlets Dr Ste. 483, Blackwood, NJ 08012, USA
Phone: +18562218133
Sunday: 11AM–6PM
Monday: 10AM–7PM
Tuesday: 10AM–7PM
Wednesday: 10AM–7PM
Thursday: 10AM–7PM
Friday: 10AM–8PM
Saturday: 10AM–8PM
Peter Venuti
Earlier this year, I decided I wanted to propose to my amazing boyfriend. I did some ring shopping, and Kay's had some styles similar to what my boyfriend had mentioned he really liked. I originally decided on a ring that I picked out online, and the ring came very quickly! It was gorgeous though a little big, so I knew it would have to be adjusted. Almost a few days after the ring came, I noticed there was a store-wide sale for Valentine's Day, and I wanted to see if I could have the discount retro-actively applied since I had just purchased the ring only about a week before. I called the Kay's service line, and they informed me that I would need to stop in-store for the adjustment, though they mentioned the outlet should have no problem applying the discount. I met with the manager of the store and explained my situation. She was so kind, and actually helped me pick out a more luxurious ring which was now in my budget due to the sale! The manager took care of virtually everything from that point (from retrieval from another store to resizing to the right fit). The customer service was phenomenal, and she was so kind and observant of my boyfriend and I throughout the entire process. The Kay's Outlet at the Gloucester Shopping Center was amazing, and I am so thankful for their manager and their team! Also, for any potentially LGBTQ+ folks searching for rings, I thought Kay's had a great selection for queer and nonbinary engagement ring options! I highly recommend! :)
Mo Jones
Very friendly staff. Suse was nice, personable, & friendly. After she saw I was a frequent buyer with sister store, Jared, she accommodated me with my impromptu purchase. I was very grateful. The staff that was there for my pick-up also gave great customer service by checking in on the customers & I as we waited our turn. The store is also an easy walk-up. Its in main entrance on the left after you past the Starbucks. Thank yall again, ill be back : )
Brad Clark
Went into Kays to walk out with a ring that day since my wedding is so close (two weeks). Right away both ladies working that day helped my fiance and I not only find an amazing sale but managed to help us find something to be customized to be done in such short notice. As an assistant manager in retail I know the importance of customer service and also how hard it can be to have things done in a short time frame. I give a five star rating all the way to the ladies working that day!!! Again thank you!!! Anna & Brad
Courtney Miller
After losing a diamond in my original ring after 2 weeks of wear, I was advised to purchase a completely different ring due to design flaws. My fiancé and I decided to customize a ring since there was not one in stock that I loved. Susie and Jessica helped us with each step of the process and we could not be happier with the results. If your looking for customized jewelry I would definitely reconsider seeing them!
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Yes, Kay Jewelers Outlet can appraise jewelry regardless of where it was purchased. Kay Jewelers Outlet offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers Outlet’s website.
Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay Jewelers Outlet offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers Outlet can inspect your jewelry and test your diamonds for free.
Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can professionally clean jewelry for free.
Yes, diamond trade-ins purchased at Kay Jewelers Outlet are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers Outlet offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.
Kay Jewelers Outlet can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers Outlet can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.
No, most Kay Jewelers Outlet locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers Outlet can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers Outlet can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers Outlet will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
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