Lion's Den

The CDC recommends for everyone - including fully vaccinated patrons - to wear a mask in public indoor settings designated as substantial or high transmission areas.

Defective Products If you have received a defective item, please contact our Customer Service department and they can help expedite your submission and process of replacement through the manufacturer warranty. You can also go directly to the manufacturer and submit your request for a replacement. Incorrect Item Shipped If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Lion's Den Online Sex Toy Store within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#). Incorrect Product Ordered To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct product. Change of Mind All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged. Store Credit All store credit expires after 1 year of no purchase activity.

We do not buy back any adult media.

Sorry, items purchased online cannot be returned at stores.

For sanitary reasons, we are not able to accept returns on any items unless they have mechanical defects. Please see our return policy below for details.

We allow 1 person per booth, each guest must purchase a ticket at the check out counter prior to visiting the arcade. The minimum card purchase is $5.00 which is good for 20 minutes of view time. Credits are good for 30 days and if you keep the ticket and return later, it's $5 for each new visit.

Sorry, in-store pick up is not available at this time.

At this time, our restrooms and dressing rooms are closed to the public.

All of our adult arcades are currently closed. We do not have an eta of when we will be reopening them. We continue to evaluate the situation as it unfolds, keeping in mind the health and safety of both our patrons and staff members.

We would be happy to battery test your toy after you have made you purchase. For health and safety reasons, we will not be opening boxes to display items without purchasing it.

Novelty Items: For sanitary reasons, all sales are final. If the product you purchased is defective you may exchange the product within 10 days from the original purchase date. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. If an exchange cannot be made, you will receive a gift card to use towards any merchandise in our store. DVDs: DVDs may only be exchanged for the same title, pending inspection. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. Please Note: Special order items are non-returnable. We do not buy back used DVDs, VHS tapes, magazines or books.

At Lion’s Den, we have always had a great amount of pride in the cleanliness of our stores. As we navigate this health emergency, we will continue to uphold the highest standards of cleanliness and increase the sanitizing of frequently touched surfaces and high traffic areas. We have also made hand sanitizer available for customers to use as well. We also ask that while in our stores, patrons maintain social distance between themselves and others inside the facility. In addition, we will be limiting the number of patrons inside the building to the each state’s mandated capacity.

Yes, each location is open for normal business hours on every major holiday with the exception of our Shippensburg, PA location. Per local regulations, they are closed on federal holidays and Sundays.

You must be 18 years or older to enter the store. If you look under 30, you will be carded. Only valid, state issued, photo IDs will be accepted.

Hi there, Due to the current health crisis, all of our arcades are currently closed. We do not yet know when we will be reopening them. We continue to evaluate the situation keeping in mind the health and safety of both our patrons and team members. We appreciate your patience in the matter. Best wishes, LD

Hi Paul, No, that is not something we offer at this location. Please visit our website for a complete list of stores that do. https://www.lionsden.com/storelocator/ Best wishes, LD Customer Service

Sorry, we do not offer that at this location. Please visit our website for a complete list of stores that do. https://www.lionsden.com/storelocator/

Thank you for your interest in our company! I'm sorry, we do not offer franchise opportunities at this time.

I'm sorry, we do not carry that item in-store or online.