BBB Serving Southeast Florida & the Caribbean

Hello Tom, just go to this link: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started that will walk you through the process. You will need some basic info about the location of the business so we connect the complaint to the right company. At the end you will get a confirmation with a link so you can keep tabs on the process. You will also get info about our staff person who will be working with you and the business to get a solution. Rod

Hello Debbie, very sorry to hear about the situation you are experiencing with your grandson. As a first step, you may want to call the business on behalf of your grandson to see if the matter can be worked out directly and quickly. If that does not work, while many states have state agencies to assist with these issues, Florida does not. Under the Florida Minimum Wage Act, employees have the right to sue their employers for unpaid earnings. Before filing suit, the employee must file a complaint with the U.S. Department of Labor for violation of the federal labor laws. Once that complaint is filed, the employee can then file legal action. You may also want to consult with an attorney if these steps do not work. I hope this information assists you. There is nothing better than a grandmother and I am sure your grandson appreciates your help. Rod and your BBB

Hello Maggie, the owner of your building should have insurance on the property. You should ask the landlord for a copy to know what coverage exists on the property. Some renters will add rental insurance to cover theft of property, but that is a different kind of insurance and for a different purpose.

Hello Cassie, you can review the information BBB has about Car Shield at: https://www.bbb.org/us/mo/saint-peters/profile/auto-service-contract-companies/carshield-0734-310030296 You can review the complaints and experience of consumers with the business to decide if you believe they provide the level of service you believe is appropriate to earn your business. The BBB in St. Louis develops the report for Car Shield since it is in their marketplace.

Hello Joseph. We have a report for them at: https://www.bbb.org/us/fl/stuart/profile/travel-insurance/armellino-associates-inc-0633-90543778 This business has been in operation since 1997 and we show no complaints filed by consumers against the business. They are not BBB Accredited, but they have an A+ rating. The only other information I could find online about them is at Yelp: https://www.yelp.com/biz/armellino-agency-stuart. I regret we do not have more information to assist you. You can also submit a request for a quote from BBB Accredited Businesses so you can compare options at: https://seflorida.app.bbb.org/connect

Hello Alice, I just called (909) 483-1200 and hit option 1. The phone system permits one to wait or leave a message. If the business does not provide a response, you can also leave a complaint or review below, depending upon the outcome of their responsiveness. The BBB report for Costway is handled by one of our CA BBBs. You may also leave a complaint or review about your experience on that site. https://www.bbb.org/us/ca/fontana/profile/online-retailer/costway-1066-89078563 If you should have to file a complaint to obtain a response/assistance, they do respond to the complaints filed by customers on the BBB site. I hope you are able to get a quick resolution. Rod

Hello Laverne, it is truly unfortunate to hear about your situation. I suggest you gather the information (a chronology of your experience along with any supporting documentation---warranty and work orders) and contact the owner/head customer service representative for Promag Energy Group. Ask them for assistance and a recommendation to provide a solution to the problematic AC situation you have been trying to resolve with them. It is also a good idea to contact the manufacturer/warrantor of your unit. I don't know if you are still under warranty, but they may also be able to step up and provide a better solution. If working with the installer and/or manufacturer does not provide a good solution, you can file a complaint with BBB on the BBB site. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started I hope you are able to find a solution that provides reliable AC to you. All of us in Florida know how important AC is to our quality of life. Rod

Hello Glenn. If you already know a roofing company and you want to check out their report, go to bbb.org/sefl. At the top of the page you will have two boxes to enter data. Enter the name of the roofer on the left (in the find box) and the city/state where the roofer is located on the right. If you would prefer, you can also get quotes from a few businesses using the request a quote tool. Each of these businesses are BBB Accredited. Just use this link: https://seflorida.app.bbb.org/connect and enter information about the work you would like to have completed and how you would like for the offers to come to you (e.g. via email, phone or text). I hope this information is helpful. Thank you for checking with us at your BBB. Rod and your BBB team.

Hello Eleanor. Our BBB only covers the businesses from Vero Beach South. I did a quick check on the BBB Orlando Website, but I did not find a report on adorable stars cat breeder. You may want to call the BBB in Orlando at (407) 621-3300. I apologize that I am not able to provide more information, but it is important to check out a business thoroughly when buying a pet. There are a lot of scammers seeking to take advantage of the soft hearts of pet owners. https://www.bbb.org/article/scams/14213-puppy-scams-how-to-protect-yourself-from-fake-online-pet-sellers. Make sure you get the kittens before you transact the funds.

Good Day Suefrances. That business has a report on file with the BBB in Ft. Worth Texas. You can review that file at: https://www.bbb.org/us/tx/fort-worth/profile/financial-services/openroad-lending-llc-0825-235975171 If you are considering a refinance, make sure you get in writing all fees you might have to pay and compare the total amount of your current payment schedule with any provided by a competitor. The website Motely Fool provides some good advice to help you make the best decision for your situation. https://www.fool.com/retirement/2017/05/26/should-i-refinance-my-car-loan.aspx I hope you find this information helpful. Rod

Hello CT. There are many steps you might consider. First, you may want to file a complaint with the BBB where Lennox is located. You can use this link to get to the website and submit your complaint: https://bit.ly/2HNnNSg. The age of your AC unit, warranty, etc. will have an impact on the likelihood of assistance, but it is always worth a try to submit your complaint using the BBB complaint tool. There are many websites that share information about class action lawsuits. I did a quick search on a couple and only found one class action listed. https://www.consumer-action.org/lawsuits/search-results/83b155f9da940e2960e89ea7ddcaf830/ You will see the details and the eligibility requirements. Hope this information helps you find a solution. Rod