Chili's Grill & Bar

maron van dommelen

Chili’s is normally one of our favorite restaurants. But here the service was poor and that with the tip automatically added with 18 percent. We had to wait long. Did not get a refill on our drink and the chicken was burned and dry.

Barbara Bt

Attention is good, side dishes and one burger are veg. I did t like that the me u didn’t have the prices of the beverages, when I asked the girl was like: Ahhhh I think wine is 13, margaritas are around 14!! seriously!!! but well it was here or air Margaritaville

Geena Love

Raisa was the worst server I’ve ever had. I’m a server and bartender and understand that things happen, but her customer service skills were nonexistent. We waited 10 minutes after we were seated for her to greet us and when she walked up she said “are you ready?” Rather then asking how we were and introducing herself to us. She didn’t refill our drinks or ask if our meals were okay and when we were done eating, we waited almost 20 minutes for her to come and give us our check even though they were not busy and she walked past our table multiple times. I’m all for gratuity being added to checks to make sure the servers are being paid for their work, but she didn’t do any work and in turn that took extra money away from a single mom in nursing school. I would seriously reconsider having her on your service team.

Johnny Packard

To start, I have served in the service industry and served in multiple restaurants for over 15 years and I will say that I am absolutely an advocate for an automatic gratuity being added to checks because of different guests ignorance when it comes to tipping. HOWEVER, after the worst service I have received in my entire life by our server Raisa, I understand why people are so often upset by the automatic gratuity. I understand I may not get the best service when it's a Chili's in an airport, especially when it can be very busy at times as well. BUT, when our server came by our table 3 to 4 times, especially when it was not busy, it was definitely disappointing. The first time she came by, it took almost 10 minutes for her to come out and we were greeted with a less than enthusiastic, "You ready to order?" The second time she came by, she brought us our sodas. The third time was to take our plates and silverware that we had stacked in one neat pile so it would be easier for her to take them back to the dishwasher. The final time she came by was to drop off the check, to which then I look down and see an automatic 18% gratuity added. It was all so clear at that point why Raisa was ignoring us. It didn't matter what the service was at that point, she was still getting paid no matter what. Raisa never once refilled our drinks, she didn't drop off our food, she didn't check if the food came out alright or if we were ok or enjoying it at all, and then on top of all of that, as she ignored us through the entire meal, she also either knowingly or unknowingly ignored us for 15 minutes after we were done and waiting for the check. As my girlfriend and I are both servers and we understand when everybody has a bad day every once in a while, we still felt as if Raisa was purposely avoiding our table. My girlfriend had to stop Raisa to ask for mayo because she wouldn't even look at us the 5+ times she walked by us after we got our food. By the end of the meal, we both realized that we had just experienced the worst service that we have ever received. It's extremely unfortunate because it's servers like Raisa that gives the automatic gratuity such a stigma. It's servers like Raisa that gives all other servers such a bad rap as well. Raisa is an overpaid glorified busser at this point that the Miami Airport Chili's Too management has appointed to actually serve tables face to face. They may want to rethink having Raisa as one of their servers but I do not blame them for this awful experience. I do blame Raisa because she is an embarrassment to anyone who works in the service industry.