Address: 1181 E 120th Ave, Thornton, CO 80233, USA
Phone: +13039204200
Sunday: 8AM–10PM
Monday: 8AM–10PM
Tuesday: 8AM–10PM
Wednesday: 8AM–10PM
Thursday: 8AM–10PM
Friday: 8AM–10PM
Saturday: 8AM–10PM
Eric Hedberg
Do not go here, absolutely do not sign up for the membership.
Jessica Fink
I have only had terrible experiences at this location. Their management doesn't have any concept of customer service as far as fixing a problem. Do they say sorry if there is a mistake? Sort of, kind of like a petulant teenager being forced to apologize to a sibling. They make zero attempts at correcting mistakes and do everything possible to deflect responsibility. It was the app. It was the website. I wasn't the one who you talked to. There were four people in the store at the same time yesterday whose appointments had just disappeared and the girls at the desk acted like everyone was just crazy. We have been members for 11 years and the ONLY location we have had problems with is Thornton. Their franchising office reached out and then just never responded. Go to any other location. See where they responded below? Well I emailed them and they never responded to that. Today my mom walked in for an appointment and they said the esthetician called out sick and that they call her three weeks ago to tell her that. Um what? This is the FIFTH time the same girl has canceled a facial. They also said they don’t cancel appointments on the website so not to look at the website to see if the appointment is still on. This is truly a location that should close.
Stephanie
Confirmed appointments are always getting canceled with no option to reschedule for more than 30 -50 days. they are clearly selling more memberships than they can accommodate. Due to this, between my sister daughter and I we have 70 massages built up in our accounts that we can’t even use! and if you try to cancel your membership you must use them all in 60 days or you lose them…but they have no appointments to book so what’s a person supposed to do?
Chase Peek
They never answer the phone, I had another store call them and they still didn’t answer….it’s been such a hassle to cancel my membership with this location. It was super easy for them to take my credit card but it’s been a challenge for them to remove it!!!!
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Yup. Make sure you check with your doctor and make sure you tell your massage therapist ahead so they can prepare.
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