Panera Bread

Sheila Beasley

I never write reviews, but if I could give less than 1 star for this location, I would. I love Panera, and go there generally at least 3 times a week, but only this union location has been horrible for me. They routinely have absolutely NO bagels at all and yesterday answered the drive through with the greeting, "we only have Mac and cheese and sandwiches". My biggest issue with this location is that I like my apples "sliced" so I can easliy eat them on the go, and get them that way at every other location. But at this location, they will give me the apple unsliced every time, despite my request, and say our apple slicer is broken. Well get another one or use a knife! So tonight I said specifically, "please be sure to slice my apple" but again, when the apple was not sliced, I said, please slice it, and was told again, we have nothing to slice it with. REALLY? You don't have knives?? So I asked for the manager, and she says, I am the manager, then with much attitude adds, that's why I put a knife in your bag. REALLY, a plastic disposable knife for me, the drive through customer, to slice my own apple? Their manager, customer service and supply of menu items is Horrible at this Union location!

April Carter

Edited 9/20/2021 This location has gotten a lot better. It's typically pretty busy when I go, but the service has been great. I think her name is Kennedy that works the drive thru during lunch time is exceptional! The wait time is a little long, but I don't mind since the food has been delicious, my order accurate, and the service great. I highly recommend the Baja Grain bowl. It is really good. Previous I've loved Panera, this location in particular, for a very long time. It's the little annoyances as of late that have really caused me to drive farther to other locations. Things like giving me sweetened tea when I ask for unsweetened. Never asking for my rewards number and looking annoyed when I ask to put my number in. Not slicing the flatbread pizza before giving it to me. Giving me some plain salad when I asked for Green Goddess. Or just placing my order on the counter with no acknowledgement or name or anything. Some people may not be bothered by these things. However, I've been a frequent customer since the first day it opened and have experienced exceptional customer service. I also make sure to tip. I only eat at Panera if I have takeout for lunch, so I'd like to feel valued. I haven't.

Ashley C

The absolute sweetest employee’s as well as amazing service! The food is always good but this time I had to brag on the day manager - he helped carry my food to the table, checked on every table in the building & since it was raining, he …

Ashley C

The absolute sweetest employee’s as well as amazing service! The food is always good but this time I had to brag on the day manager - he helped carry my food to the table, checked on every table in the building & since it was raining, he even offered to walk us out to the car with his umbrella! Just an overall wonderful lunch experience.