Steak 'n Shake

Gilberto Garcia

OMG what happened to Steak and Shake. I used to love this place and now they've ripped the entire soul out of it. First of all it's a skeleton crew. The servers are gone. You place your order via a touch screen at the entrance. This makes ordering a bit more time consuming and not as pleasant. You can't ask questions about the menu items. You then sit down and hope the table is clean. They tell your number and you go up and get your food. You get all your condiments, forks, knives and sit down. The burgers are so thin now, felt like I was eating cardboard. Fries where meh, and no more mixed banana and vanilla shakes. They even had a scam claw machine in the corner to attract my kids attention and make them lose their money. In all seriousness what happened to Steak and Shake. It's a shell of its former self. Even the walls have paintings of better times in the 50's and 60's. The ceiling panels where yellow, floor was a bit dirty, staff consisted of only 2 people. Customer service no longer exists. This will be my last time coming to Steak and Shake. Culver's is more what it used to be. Sad to see this place fall apart.

Jamieson Brady

Way better than Burger King and similar price

Larry Miller

Great deal on the triple burger and fries. Fast service. Well at least up until about 6 months ago. Had to go in and get my money back after waiting for about 15 minutes with the line just getting longer. Now you wait for about 5 minutes to get up to the order window and they warn you its going to take a long time. Tried calling the company and they hang up on you. So spotty service but still a great deal when you can get someone to actually serve it up. Suggest they dress up in clown suits that way at least they can entertain you during the long wait.

sarah humphries

Why is everything so sticky?