Steak-Out Charbroiled Delivery

Mona Davidson

Called @ 9 to place order. Answered with " thanks for calling steak out, We're closed. Click " website says open till 10. Why answer (twice) if you're closed?!

Bobby Dempsey (Sambo)

The service was great. But the steak tips was like trying to eat a leather belt. You burn me once but not twice.

Tanya Hill

Update - 8 mos after original post on 4/30/22 Returned to the location to give another try (even though the owner never contacted me after my original post). My husband ordered the T-bone, loaded potato, and salad. I ordered a cheeseburger (no bun), loaded potato, grilled mushrooms. Both orders were to be well done. My husband received his salad dressing, but no salad. We were given loaded toppings for one potato only. My burger was medium-medium well. I received one piece of shriveled up lettuce and one slice of onion for my burger. I tried to give this location another chance. I understand being understaffed. I do. What I do not understand is the incompetence of the staff who is present. This location is absolutely horrific. I have no idea how they have managed to stay in business. The last SEVERAL times I have this location it is always something - food left off of the order, incorrect food, food not ready after placing online/phone order and waiting 20-30 min before even leaving home to go pick up. I’ve even been in there during the height of Covid - there is a big sign telling all customers that “masks are required,” yet only ONE worker had on a mask. All the while, the manager who has been forced to man the grill and complained the whole time about how it’s not her job, is standing OVER the food while talking on her cell phone! After all of that, I’ve still tried to give this location chances - because I love Steakout. But, after tonight, I will never visit the Athens location again. I placed an online order at 7:19. I received an emailed online receipt with an estimated delivery time of 60 min. I know times vary, I get that. I waited 90 min., and called to check on the status of my delivery. The lady was short and rude with me - saying in a matter of fact tone that she didn’t have my order. I let her know that I had a receipt. She cut me off, asking my address (again). I repeat it. She shouts it to someone in the background (getting it wrong). I hear the person say, “I don’t have it.” The lady proceeds to repeat that they didn’t get my order. I repeat that I have a receipt. After some back and forth, and her passing me off to someone else, I was told that “they” never faxed over my order and shouldn’t have sent me a receipt if “they” hadn’t faxed the order. “They” being the company in charge of Steakouts online orders. Through all of this, I was never offered an apology. I was never issued a “ma’am, I understand that this is inconvenient.” The order hadn’t been received. I could place my order over the phone, and wait another “45 min.” I ended up hanging up on the lady - as I said - it’s always something at this location. The fact that absolutely NO ONE was willing to offer - minimally an apology was the last straw. Blame was placed on the online company. Fine. That still didn’t solve my problem. I’m done with the Athens location, which means I’m probably done with Steakout as the other locations are too far from my home.

Tiffany Myers

Service and staff are great! The quality of the steaks are not what they once were. Ordered 3 steak tips, they were all so chewy that you couldn’t even chew it.We're sorry that you were disappointed in the steak tips you received when ordering from us recently. Can you please share your contact information at [email protected] so we can reach out to you? We appreciate you making us aware and hope to hear from you soon.