Sandwich Inn and Suites

Sydney Pennell

Got this inn confused for a pet-friendly one which I understand was my mistake, however, no problems checking in. Then two nights later get a call from the woman at the front desk who immediately had one of the worst attitudes and was extremely mean and rude right off the bat. Told us how if we didn't come to get the dog out of the room in an hour they were going to call animal control. When I politely apologized and told her it was a mistake/misunderstanding and that we were on the way back, she continued to be one of the nastiest people I've ever talked to. Told her if they touched my 12 year old golden retriever I would sue. Not upset about me getting the pet policy mixed up, just that it was one of the worst customer services over a mistake we acknowledged and apologized for.

Jackie Hollister

If cleanliness is important to you, this is not the place for you. Traveled in a family group. Had 5 rooms total. One room was swept.. pile of mess and broom left in the middle of the room. All rooms had vinyl flooring... none of the floors were mopped. Totally gross floors. Our room had something sticky on floor which attracted a trail of ants. No "maintenance" person was there to help with ants. Front desk person had no access to cleaning product or ant spray. Would have left if we were not with a group. Husband and I went to store for cleaning products. This did not get rid of ants. Had to go back to store for ant spray. Talked to two front desk clerks and manager about all of work we put in to get rid of ants and clean up room... was very dirty for my standards so I cleaned room so that I would be comfortable. During our four night stay, no one checked in with us about ants. We battled the ants for 3 days. Expected my room rate to be adjusted because of all of this, but I was just charged over $1000 for 4 nights. Sent email to owner/manager and no response. Another room in group had substantial water leak when it rained. This used to be a nice place to say. Had stayed here many times before, but hotel was sold a year ago. Not the same place that it used to be.

Max McClenney

We had asked about late check in to which they said they could accommodate. We got here late in the evening only to find that they had given someone else a key to our room. The next morning we woke to someone banging on the floor from below. We tried to see if they could help us store our luggage either with a late check out or holding our bags as we had to go to a funeral in the area and were not spending another night. We were told that they couldn't accommodate either. Nothing special for the rooms, breakfast barely passable and terrible customer service.

kevin coughlin

I stayed on a Tuesday night. I was working down the street and Sandwich Inn was close. The room was nice and clean, hot water was quick, shower was nice. The beds could use an upgrade, not to comfortable. There was a small table with two chairs and a comfortable chair, small fridge and a microwave plus a small electric kettle to make tea. A variety of items for breakfast,(6:30) nothing great but very adequate. I'd stay again if they get new mattresses