Verizon Authorized Retailer - Russell Cellular

Loki Elysian

I came in yesterday jun 24th around 1pm in hopes to get a new phone. Walked through the doors and not even a hello or a greeting what so ever. I sat down and five minutes later one of the employees asked what I was there for. I told her, she wrote it down and then that was it. A bit later she was able to help me. Apparently only two phones were in stock? Which I don't understand why and all I could pick from was galaxy a12 or galaxy a42. Not happy. I wanted the new Motorola and she said that since I was prepaid I couldn't get it anyways which was a lie cause it says prepaid on the website. While "helping" me she was also on the phone with her mother which is very unprofessional. I can understand on the phone with a customer but your mother?! smdh. Left unhappy and unsatisfied and instead went to the Verizon at Arden fair mall. They greeted me right away and were so helpful. I won't be going back to the Jackson one

Becca Mazzaferri

Mariah was extremely patient as well as helpful in helping me with choosing a new phone and transferring everything over even tho I didn’t know my Apple ID password. Thank you so much for helping us out and going above and beyond!

Debbie Ruth

After weeks spending literally hours on the phone with Verizon customer service, Mariah got the job dine! Calmly, with purpose and was very pleasant! *****

June Shimp

We had to transfer over three phone numbers and get new phones, Ethan and Mariah took their time to assist us. Mariah helped with the ordering part and she was awesome. Ethan really took his time to make us feel comfortable during the …June, thank you for sharing this experience with us. We aim to give every customer an experience like this one and are proud our staff delivered for you.