Platinum Care Cleaning & Restoration

Yes! Our professionals understand the needs of the many natural stone surfaces available, and we pride ourselves on helping you understand the care, maintenance, repair, and restoration needs of your stone. We can help inform you of the differences – and the benefits – of a honed finish or a polished finish.

Yes! At Platinum Care, we are devoted to providing you with an outstanding experience from start to finish, personalized to meet your needs. Every one of our service professionals are trained to not only meet, but exceed industry standards and take pride in going above & beyond by seeking to continue their education in the field.

As a rule, carpet cleaning products are not dangerous. Otherwise, they could not be used in clients' homes and workplaces. However, some companies or technicians like to use more aggressive products that can irritate sensitive clients or even damage carpeting if improperly applied.Our products are particularly safe - 75% of our carpet cleaning product line is Green Certified, and our primary cleaner is made of food-grade ingredients that is safe enough to drink (although it tastes awful!). These cleaners are used and applied properly by highly trained, skilled professionals to deliver safe, effective results that will not harm your property, your pets, or your family.

Carpet cleaning alone will not get rid of pet urine. Cleaning technology is designed to remove soil and spotting. It is not designed to remove and neutralize urine or other microbial contaminants. In fact, the moisture used in most cleaning processes can re-activate urine odors and may cause urine stains to re-appear. Pet urine must be treated in conjunction with cleaning, using products that will work on the urine staining as well as break down the urine molecules to eliminate odor. It is also helpful if odor encapsulation technology is used to limit the smell of urine breaking down into its component parts.

With our cleaning processes, most carpeting will be dry and usable 1-2 hours after cleaning.

Any carpet cleaning method CAN clean carpeting, if performed with effective equipment and cleaning solutions by a trained and attentive technician. However, the efficacy of the cleaning method is often determined by the level of soil, the construction of the carpeting, and the type of fiber. The best cleaning method is the one selected by a trained, professional technician, which fits the needs of that particular carpet, and hopefully minimizes the inconvenience to the client and the dry time required. This cleaning method then needs to be carefully performed. In short, if a cleaning company has the tools, education, cleaning solutions, and professional training and expertise to evaluate a carpet, there are multiple ways to effectively clean a carpet, yet fewer methods to clean a carpet properly and still have it ready for use in 1-2 hours.

Carpet cleaning is important because of the following: • It help provide a cleaner, healthier indoor environment. • It removes contaminants that your carpet has filtered from the breathing zone of your home. • It improves the appearance of your home. • Regular cleaning extends the life of your carpet and increases the return on your investment in carpeting.

We strive to get our clients on the schedule within three to five days whenever possible. Often, your schedule options are more limiting than our availability, especially if you are looking for specific dates and times. Please note that we schedule in "arrival windows." These arrival windows are designed to allow each client as much time as they require, both to have their services performed and to ask us to inspect or evaluate any other areas, problems, or concerns.

No, we cannot guarantee stain removal. There are many factors involved in stain removal, including fiber or fabric type, flooring type, leather type, whether it was protected, how long the stain has been present, and what was done to treat the stain previously. All of these can dictate whether the stain is permanent, whether we treat it or not. We have both an incredible amount of highly effective, best in market tools for spot and stain removal, and the knowledge and expertise on how and when to implement these tools. If the stain will come out, safely and without doing excessive damage, we will remove it. However, we cannot guarantee that the stain will be gone. The only guarantee that we can offer is that if the stain is removed fully, it will not return, or we will also return to remove it again, at no additional cost to you.

We are always happy to provide references. However, we have an array of before and after photos of our work that are continually updated on our websites, social media platforms, and on our YouTube channel. Please explore our website to be navigate to these photos, or to peruse our many five-star reviews.

You can always find someone cheaper. You cannot find a company who is more knowledgeable, more capable of handling challenging fabrics, fibers, and surfaces, and who is eagerly recommended by leading manufacturers, retailers, insurance companies, designers, and realtors. We not only customize our cleaning and restoration services for each client, provide minimal down time with rapid drying, and solve difficult client issues, but we also provide the most outstanding customer service experience possible. Sometimes - like with leather - we are the only company who can solve your problem. We are called upon to fix a lot of problems caused by lower priced cleaning and restoration services, and they are not always fixable! You get what you pay for.

No! Cleaning will not remove all of the water or dry out the water that you cannot see. It will not treat the microbials that may have come from the water loss. The materials will not be miraculously dry and safe after cleaning. In fact, if a water damage has occurred, we must actually monitor and meter the affected materials, both structural and contents, and then extract or remove affected materials, set up a "drying chamber" with the requisite water damage equipment (such as air movers and dehumidifiers), check the affected areas each day until completely dry (as measured by our meters and according to industry standards), and treat affected areas with anti-microbials. Remaining structure and contents can be cleaned and rebuilt once drying is completed.

Yes! On area rugs, we fully guarantee pet urine odor removal. On carpeting, we can typically remove the urine without aggressive actions, but by removing pad and/or sealing sub-floors, we can remove virtually 100% of urine odor. On leather, treatments provided in our Leather Lab can guarantee odor removal. Fabric upholstery and other hard surfaces are porous and challenging enough for us to offer a range of solutions to reduce and eliminate urine odors, but there is no set protocol - solutions are customized to each unique situation.

Leather has many layers of color, finish, and protection, and when damaged, each layer needs to be broken down and then fully restored. Oil removal can add a week or more, as oil must be slowly poulticed out of leather. Furthermore, we can do no more than two things to the leather each day. The leather must fully absorb or cure with each step, and then it must be treated between each step in order for the leather to look and feel as good as we can possibly make it. We will not rush your leather, as the faster we move and the more we do, the greater the chance of failure or premature breakdown.

Your carpeting will typically dry in 1-2 hours, unless it is unusually humid outside. Most upholstered fabrics will dry in 1-4 hours. Please note that heavily soiled carpeting or fabrics may receive extra attention and take a little bit longer to fully dry.