Red Wing - Raleigh, NC

inversiones paoli

Nice shoes and a good store, except for the staff that works there, especially a woman who, with her bad attitude, caused several customers to get lost in that store. I can never recommend that place. rude and bad attitude.

Luke Dabbs

DO NOT USE THIS STORE. I began my saga of sadness with this store in June of this year. Clara was pleasant and helped me as well as she could. I wanted the 2415 Traction Tred, but they didn't have my size. Clara recommended size 10 and promised to order them for me and that they'd be in within a week. I waited two weeks with no call back from her. I called her after two weeks and she admitted she forgot me and never ordered the boot. She then ordered my boot and I came in a week later to try them on. In the store they felt right and seemed to fit, but what she didn't tell me is how big they break in. Within a week, they were loose, so I emailed her to let her know I needed a smaller size exchange under the 30-day exchange guarantee. She said she would order 9 and 9.5 and email when they were in for me to try them. Within a couple of weeks, she said she had the 9.5 for me to try on. I tried them and confirmed I would need the 9 Regular width boot. She told me they should be on their way and that she would call when they arrived. I waited for another month for a call, but nothing. I called them many times for an update over this period, but this store WILL NOT answer their phones. I had to resort to using the Durham store as a go-between to get any answers from Raleigh. After over two months, I had heard nothing about the status of my order. I was able to finally get through their phones yesterday and was informed by Christine that my shoe had been there and waiting since August and that they had called me on August 6th. This was either a lie or a malfunction of their phone system, because I never received any calls or messages from them. I went to the store that day to get the boots they said they had for me. SURPRISE! They STILL didn't have the boot I specifically asked for and had ordered me the wrong size (9 Wide instead of 9 Regular). TO TOP ALL OF THIS OFF, Christine (short, older blonde woman) was the absolute rudest employee I've ever met at any retail store. On the phone, she said "we don't answer our phones if we have customers in the store because it's unfair to the customers in the store". When I met her in store, she barely acknowledged me and seemed entirely inconvenienced when I asked her to please bring out the boots she promised me on the phone. When I expressed my extreme frustration with the situation and that they couldn't manage to order the correct boot, she dismissively said, "Yep, you and half the country". SHE. IS. THE. WORST and should be fired or find a non-customer facing job somewhere. As of this moment, I STILL have the wrong boots and Christine says she'll "attempt" to order the boot I requested over two months ago. If you take nothing else from this review, please do not patronize this store. Until they figure out how to achieve competence, communication, and consistent courtesy, they're not worth anyone's time. If you're looking for Red Wings and you live in the Raleigh area, take the extra time to drive to the far-superior Durham store. Save yourself the heartache.

Robert Eller

Told me things about my feet that I didn't know. Did you know that most people's feet are two different sizes! The customer service was fantastic. Steve was extremely nice and helpful. Definitely the place to go for work shoes!!! 🤠👌

haste 266

I love Red Wing boots but absolutely despise this location. I've been in the store three times in the past six years and have had complaints about the friendliness/helpfulness of the staff each time. I recently went into the store on 8/14 and I was the only customer in there. I was not immediately acknowledged and the two employees continued chatting with one another after I walked in. The lady finally spoke to me and seemed annoyed she had to come out on the sales floor from behind the counter to "help" me find a boot. Long story short, I left and went to the Durham location and Angel was a huuuuge help in finding a pair of boots that met my needs. Props to the Durham store for being a great Red Wing location with amazing customer service. Next time I will drive the extra 20 miles and just go to the Durham store.