ModBox Storage

Steve Tylka

While the overall appearance is now nice, the price constantly changes. Our rate has increased 45% in the last 6 months... and that was after the the "promotional rate" had ended. Price was raised to help pay for construction, now price is being raised because it's supposedly nicer... but it looks the same. There were days when the building was basically inaccessible without having your belongings covered in construction debris, but tenants were patient. Access codes and process changed, no one was notified. The experience was far better under previous management. Edit: After calling and discussing and conferring with a senior manager, the consensus was that there is no clear cut reason for rate increases. They simply do them when the owner states. Now that my rate increase has officially hit, I've gone from $65mo to $94mo in a 6mo window. I was told there's nothing they can do or time frame they can commit to my current rate.

ecayn1

Ever since this facility has changed hands, it's been the worst. Do not come to this facility if you're expecting what you pay for. This is supposed to be an upscale facility, however, there is no one on site for any issues and communication is horrible. They've increased their prices and you certainly are not getting what you pay for. I guarantee you a lot of these reviews are based on isolated incidents or before the acquisition, but I can tell you for certain every time I come to this facility to use my storage, there is always some issue going on for the past 4 months- again ever since they changed hands. There are plenty of other facilities where you can get your money's worth and have better customer service.

Earle Perez

I’ve been storing at this facility since before it was Copper Safe. At the time it was Compass Pointe so I’ve been there for a few years. Recently, I have had to entrust my niece to take care of my stuff in the unit while I managed the care of my father, who was four hours away. Two days ago, She was having trouble getting into the facility (the door code was suddenly no longer working) and called me, since there was no one there on site. I called the number and spoke to an agent who verified that the code still should work and didn’t know why it wasn’t working. In order to avoid further problems, he put her on a note as an “Authorized user list” for my unit, so that she could call the next day (when she was returning) and have someone open the door, since I was not in town and she needed items in there. The next day, she still had problems and called for help and whomever answered the phone told her that there was no such thing as an Authorized User List and was apparently very rude. I called right after that to get to the bottom of it because you can’t say one thing one day, and then it’s no longer valid the next. (This is why this review is only four stars) I got Sherritaeria….. she was patient and polite and listened to me vent. Once she heard the whole story, she got to the bottom of the situation. She was able to verify that my niece was indeed on a note on my account. She explained that one of the first things that they are trained to do is to check the notes on a customer’s account. But she skillfully diffused my anger and quickly verified everything, and gave me some options for the next day, when I was going to show up the location to physically see for myself what was happening to the door. (A four hour trip from where I was at the time). She handled everything beautifully and with exceptional skill. I thanked her for her skills as a customer service rep. The next day, my code worked……and I have a hunch it’s because Sherritaeria took care of making sure someone checked to see why the door wasn’t working. Thanks a million Sherritaeria, for giving me faith in that CS reps still want to take care of customers and not just have a job. And then for making sure I could get to my stuff.

Mash Man

The site manager was incredibly helpful. She was on top of things and provide superb customer service, with an injured foot no less!