Verizon

Virginia

I’ve NEVER had a positive experience at this location. Rude employees, not willing to accommodate customers. Incompetent management on the store level (Tanja Thaxter) as well as district (Eddie Jones). There isn’t the space or time to detail all the aggravation this location has caused for me, my family and business associates. As painful as it may seem to drive to location on Abercorn please do so or better switch service providers!!! This store manager told me that you couldn’t schedule appointments online (which is a lie- you can), she also incorrectly stated that no one can be authorized to pick up a device unless the account holder personally drives to the store to authorize it (also a lie). She is rude- she allows her employees to be rude. There is no sense of urgency unless someone is purchasing a phone so they can get commission. No customer service- no knowledge of the products and services they offer- the list just goes on and on. Be prepared to waste hours of your life- even having to shut down small locally owned businesses simply to PICK UP a phone, you will be lied to repeatedly- charged incorrectly for products and when you call them out expect even more rude behavior from the store manager. How she or any of them even have a job is beyond me

leon Romero

They no longer serve you for payments only machines

Bernard Blair

Ok

Jeffrey Taylor

Great customer service to be under construction