Firestone Complete Auto Care

tanya moseng

Great experience. Professional and communicated everything clearly and throughly.

Christen Bennett

I visited this Firestone to purchase tires and an alignment. To be honest the customer service really wasn’t bad. Dan and Brett seemed very helpful and knowledgeable. Here is my issue. When I looked back into the shop I noticed that my hood was open, weird for tires and an alignment right? Fast forward to when they gave me estimate it was going to be almost $1000. I drive an Elantra, but they said that my plugs needed to be changed and they could do it for that price. I declined because my car ran fine. Never had any issues like that (it’s fairly new). The moment I leave my car has trouble starting. A major deal, so I ask Brett exactly what did you do under the hood and he blatantly lied to me and said we determine everything based off of mileage when I clearly saw them under my hood. I don’t know what kinds of games that they are playing but when I checked the reviews I noticed that other people have had similar complaints about the same issues. I’ve always heard about shops doing things to that extent, but this is my first time experiencing it. I will be seeking further action because that is ridiculous!

mrtron81

The manager has a terrible attitude and no ability to perform customer service appointments was 2:00pm for set of new tires manager and ever tech was working on Manager personnel truck I was told wait time was roughly 2 hour it was over 4 (an hour a tire) manager and tech didn't inform me of damage and missing part and the fact the technician or manager decided not to inform me of the damage after charging me over 1200.00 to tear up my rim and nuts on two tire was figure tight It will be hard for me to ever use any Firestone location again

Jessica Myers

PLEASE STAY AWAY FROM THIS PLACE! The people that work here don't know what they are doing and should not be working on peoples cars! Not only will they put your life in danger by not tightening your lugs properly but they will damage your vehicle and not tell you. Save yourself time and a headache!