Sears Appliance Repair

Patricia Danforth

Our refrigerator freeze was getting ice in the bottom. Our serviceman, Gregory, came to repair it. He was on time, very knowledgeable and very nice. He treated us as people not just doing his job for a paycheck. That was greatly appreciated. In my opinion Gregory deserves a raise in pay.

A.S. Sawyer

Sears has excellent riding lawnmower repair service in the N Raleigh/Wake Forest area. The drive belt broke on my craftsman mower on a Sunday afternoon and it was fixed first thing Wednesday - that's fast service! The technician who works on mowers in the Wake Forest area is prompt (usually early) and quick with the work.

Carol Brault

Excellent service person. Very courteous and professional. Arrived in the time span stated. Finished in a timely manner. Was very receptive to my dog. Definitely recommend and will use in the future should the need arise

alhomme

Sears has a major problem scheduling appointments! The office that books or reschedules appointments does not have direct contact with technician dispatch. This caused us the customer extreme frustration! The technician could not make our original four hour morning repair window, so I called to delay the appointment to another day since we would not be able to support the technician in the afternoon. I spoke with the phone schedulers at 10:15, or so, to reschedule to three days later. At 12:18 pm, I received notice from Sears that the technician is on his way. I once again called the schedulers to re-state we were not able to support the technician in the afternoon! This time I cancelled the appointment. At approx 1:00 pm, the technician arrived, and I turned him away as we were headed to the airport to pickup a family member. At 1:01pm Sears Home Services sent an email stating we were charged $103. This is outrageous! I called the phone number again to complain, and received assurance the $103 will be refunded. I was informed, I need to call back tomorrow to follow-up and ensure the credit will be properly applied. Restating, Sears Repair has a major gap between their phone team that supports customers, and the dispatch team. We had a similar, but less frustrating situation with these two Sears teams during the pandemic… We are convinced, we will never again call Sears for appliance service, repair, or installation!