Extended Stay America - Indianapolis - West 86th St.

ssapp72

Room was OK but not great, bed was a cheap uncomfortable bed. The reason I'm leaving this review though is the CREDIT CARD FRAUD that somebody at this hotel just attempted against my card. After getting the messages from my card, calling to talk to a Fraud specialist, and having a conversation about the charges... somebody in Indiana is trying to make charges on my card, related to "electrical contracting." The only person in Indiana who knows I was there for "Electrical Contracting" and had access to my card... is the girl who checked me in at the hotel last Monday night, April 18th, at approximately 8-9pm. So just be aware if you stay at this hotel, one of the employees is stealing guests credit card info, address info (which you have to give to book a room online), and any other details she can get on you.... and then attempting to put charges on your card. Hopefully the hotel handles this, I did call and complain to the front desk earlier, after I spoke with Chase and we narrowed that down. She said she was going to call her manager immediately and that this had also apparently happened to ANOTHER guest, presumably today. I told her to tell her manager that I will be happy to follow up on this review IF THEY PURSUE THIS AND SEE THE THIEF CHARGED BY THE POLICE. If not, my review is going to stand, as is, as a warning to the next traveler so they aren't ripped off and inconvenienced too. So if you don't see an update... .the hotel didn't pursue it, and the Thief/Thieves are likely STILL there.

Lisa Flowers

This hotel is a wonderful place to stay. The staff is very friendly and professional every time you approach them. No complaints.

Jay Bird

Staff were very friendly. Room was what you'd expect for the rates. Bed wasnt bad. Fridge, dishwasher, stovetop (stupid temp knob was messed up on one electric top), microwave. Building did however reek of weed.... i kinda got the feeling that it was partly the staff too... lol didnt bother me tho... might bother someone else is the only reason i say it.

Mikhail Whyde

Liz, Heather, Bree, and the whole staff have been a blessing to stay with. We have had clean, and comfortable accomodations, and equally as important, personable and friendly hotel staff to talk to or greet us when we come and go through the lobby. They have truly made a challenging time in life for myself and family, easier to navigate. You have a team with a knack for hospitality, and I certainly hope they all get the recognition they have earned.