Captain D's

MP Rich442

If I could leave a Zero I would! I don't normally complain about customer service because I understand there are a lot of fast food places that are understaffed, the employees are stressed and the service will be slow. However, to be yelled at, disrespected and basically told that they weren't aware that we were out there at the drive-through is unacceptable. When we arrived right at 5pm there was a older gentleman on foot with a cane at the drive through attempting to place an order. He had been looking at the menu for quite awhile and was trying get a reply at the intercom so he could place his order. After waiting another 5 minutes or so I finally pulled up next to him at the intercom and asked if he needed any assistance. He told me he had just told his Uber driver to come back later, not realizing at the time that inside dining was closed. That's why he was in the drive-through line. Since no one had answered him for at least 5 minutes or more I wasn't sure if the entire restaurant was closed or not. There were a few cars in the parking lot. We both said "Hello" several times trying to get a reply at the speaker to no avail. I finally just drove around to the pick up window as he walked over to see if there was anyone working. We saw no one through the closed window but eventually someone came to the register so we tried calling out to ask if they were open with no reply. We thought perhaps she hadn't heard us so we asked again with no response. Finally another lady came toward the window but didn't open it so both he and I continued to try to get someone's attention. We really didn't know what was going on at that point. She finally jerked the window open and I told her we weren't sure if they were open because we had probably been out there 20 minutes attempting to place an order without any response on the intercom. She immediately got an attitude and went off the deep end, yelling that there was no way we had been there 20 minutes. She began gesturing wildly, snatching off her headset and saying her headset would have given her a signal if someone was there. I knew I had been there at least 10 mins not counting how long the man had been standing there in 90 degree weather trying to order. (I have a big pickup truck and I can't imagine that their system wouldn't recognize that there was a vehicle there at the intercom or hear us trying to get help.) Not once did she offer any apology for the length of time we waited but immediately lit in on us. I started to ask for the manager because she was so utterly rude but then noticed that she WAS the manager. The situation was escalating so we told her to please just take our order. She walked off then the other girl at the register, who was quite nice, finally took the gentleman's order along with mine. We were told to pull up then we waited another 10 minutes or so for the orders to be brought out. In the meantime, the two vehicles that had been waiting behind me had pulled out and drove off without ordering. There was absolutely no excuse for the ugly treatment both the elderly gentleman and myself received today from the management. You lost 3 customers in 30 minutes...the two behind me who left and myself. I will never return to this Captain D's again.

Big Frank tha Tank

Drive thru server was rude and inpatient

Phyllis Cameron

Gave me the wrong order(take out)

M R

Great food for "fast" seafood. Baked fish and shrimp skewers. Cooked just right. The person who takes order brings it to you and checks on you to ensure it's all good..the lady who is behind the counter "leading" is a familiar face.. on staff for a lot of years. Dedicated . Clean. Efficient. Good selection of side orders. Thank you team Cayce !