Premier Federal Credit Union

Abosede Copeland

This had got to be the absolute worst bank on the planet. I wish I'd went to the REAL Charlotte Metro as this place is a CROCK. I'd rather drive the hour and 15 minutes to an actual CMCU because this one is full of ish. You know when someone submits something whether or not you'll approve them or not. You definitely don't have to wait weeks on end to hear back. Smh. I should have read the reviews first.

Dolly Biscayne

DO NOT a bank here ! Worst bank ever! The ATM never works ! The lines are insane! It’s such an inconvenience

Yolanda Brown

I've come three days in a row, to try to withdraw my money. Your ATM is always broken, down and want let you get your money! Had a emergency.. I got to wait!! Horrible.

Michelle Atkins

People please be diligent in doing your research. I'm sharing my experience to help those who may come across this "bank", beware. Ultimately I ended up filing a complaint with the NCUA. If I could give negative stars I would. I applied for a car loan and got approved 1/15/21 and by 2/5/21 I requested a payoff letter to move the loan to a better place. There were many issues; Staff had no idea of their own policies/procedures, One banker (Anthony Montgomery) didn't know that the bank only takes Visa ( I attempted to make a large payment with my debit card however they wouldn't accept it because it was a Mastercard) while another (Silvia Bastida) attempted to complete a Cash Advance without my authorization and didn't mention that's how she was processing the transaction. Lori Thompson’s, CEO, excuse for this was that the staff forgets. Management, Pat Defoe, tried to require that I come back down to the branch (I drove 1 hr and half) to sign a warranty doc. I had already spent that exact same amount of time in the office trying to complete the signing and going back and forth with management. I absolutely was not driving back down because I could've had made the payment for the warranty had the staff had mentioned that my debit card needed to be a Visa and that they could only process a credit card as a Cash Advance, I would have made sure to provide payment for which they would have accepted however I was told that my debit card was fine. My online account continuously had problems. Initially it wasn't set up correctly by the bank when I attempted to register it there were problems and afterwards there were still problems. According to the member service staff they don't have an IT dept and use Fireserve (outsourced) for their IT needs and so I couldn't get a normal turnaround to obtain access to the account, it was about 5 days after I reached out again. When I requested a payoff over the phone, I spoke to 2 different staff and received 2 different amounts; therefore I thought it was best to get a letter in writing. They sent a debit card that I didn't request for the savings account. I didn't even know you could have a debit card with a savings account, all other banks that I've dealt with would only provide an ATM card. I had to cancel the unrequested card. They were so many more issues as well and I don't want this to be a novel. I sent an email to Lori Thompson, CEO, and she admitted that there were SEVERAL areas of improvements needed as she put it, however she became unprofessional along with Paige Wingler, VP of lending. It's unbelievable how this "bank" operates, deals with members when there's an issue in my case MANY, upper management and their level of unprofessionalism. I have all communications to and from in an email chain. So if this all sounds bizarre, it's not. Customer service was absolutely terrible, website was horrible, from the top to bottom in regards to staff levels were unprofessional, etc. Just be careful with who you decide to do business with and especially handling your money. It was one of the most unpleasant experience(s) that I had dealing with an organization and most importantly unprofessional. Don't let your standards be higher than the business that you are dealing with.