Crunch Fitness - Columbia

Jason Brower

Great price, value and facility.

Charles Oree

This gym has really disappointed me. I was expecting better customer service for a problem that wasn't even my fault but the representative Kaitlyn. Management acknowledged she made a mistake, said they would make it right yet didn't. I will not be referring my friends. They have a lot of immenties but I am a champion for customer service so I will be scouting another facility as soon as my year is up.

Ms. P

The promotions are a ploy to gain membership quotas but they lack customer service etiquette. Take them weeks to respond to messages. Me, family & a couple of friends haven't been there 2 months and are already frustrated. Mr. Bill Robinson need to check in on his Harbison facility! Ryan is very nonchalant and lack customer service skills! They need to have staff that are capable of handling basic concerns when appointments are made! I had 2 people interested and so did my son, but now I guess I understand why they are not popular! We have made all payments including the annual fees, but trying to figure out now how we can get out of the contracts! They are lying about Crunch cash! Don't do it! Try another gym. These folk have no ethics.

Ms. P

I am not having fun anymore so no CRUNCH does not make fitness fun. 2 months in and I am ready to cancel. I thoroughly enjoyed the ZUMBA but there is a lack of professional courtesy with customer service. I have been waiting alongside 3 of my family members for resolution to promotional credits, and fee discrepancies. The courtesy clerks are not in position to assist and that's an area that need to be improved. We have been charged fees that were not explained in the $1 enrollment promotion. It's obvious that's a ploy to get memberships. I will be going back to Planet Fitness and my son YMCA if things don't get better. Still awaiting resolution.