Extended Stay America - Memphis - Wolfchase Galleria

Jessica Kotora

Despite calling and verifying in March before booking the hotel, the pool was not open. We knew it was going to be hot (it's Memphis in June!) and had two children with us that we needed to entertain so specifically booked a hotel with a pool. We were not given the room we booked (two queen beds since we had 4 people in our room). Instead we were given a room with a king bed and told to use the pull out sofa. The pull out sofa had a twin size mattress with cigarette holes/burns in it. I brought this to the attention of the staff at the desk and he said he couldn't do anything about the mattress as that was a maintenance issue but he would make a note on it. We all 4 slept in the king sized bed that night. The next morning I spoke with the manager and she was able to get a twin sized trundle bed so at least we only had to sleep 3 in the king size bed the other 2 nights. She blamed corporate for the pool issue. While the rooms are non-smoking there is definitely a smoke covered with Febreze smell throughout the hotel. There was a kitchen in the room however you have to request cups, utensils, coffee maker, drying rack, dish soap, etc. We requested cups and utensils and were given enough for 2 people despite having 4 people in our room. We had a big group staying at the hotel (7 rooms in total). 1 left upon seeing their room (dead roach in the fridge), 1 left after 1 night (frustrated with having to ask for things that should have been in the kitchen like a coffee maker and cups), and 1 also didn't get the room they booked.

Howard White

My experience at the Extended Stay America Wolfchase hotel has been a very nice experience. I would like to especially THANK MS. ERIKA, at the front desk who kindly held my room as I forgot to extend when I left out this morning. I arrived back at noon nervous and she calmly shared with a smile the GOOD NEWS! AN ANGEL 😇

kiki

The room was disgusting….Dozens of different types of stains all over the carpet, desk chairs, couch, etc. Smelled like stale cigarette smoke. Our door wouldn’t close properly without fiddling with the lock & handle and the lock itself struggled to actually lock…..Really did not make me feel safe at all. And all anyone wants to do after a long day traveling is take a nice shower, but the shower was to gross to even wet my feet in. I would’ve left & asked for a refund but it was already very late when I checked in. The front desk guy was nice & the sheets & towels seemed clean.

Julia Majeski

Both front Desk Clerks were very nice and helpful. Hospitality was great. The room was a different story. There was a strange smell as soon as you open the door, also the cabinet doors were falling off. Hair on the towels in the bathroom. Also the top white cover had brown spots on it. Our shoes stuck to the kitchenette floor. Also it looked like old gum stuck to the bedroom carpet. We stayed in the room for 6 hours so my husband could rest and start driving again.