AAA - Research Triangle

Rajib Mitra

AAA has been very disappointing. They are basically robbing people. Beware - they will super overcharge you for simplest of repair and also try to sell you bunch of unnecessary repairs. Save your money! Take your car to some honest mechanic. I had my car towed to AAA because my gear was shifter was not working. It's a minor problem since there is nothing wrong with the transmission or the engine. All it needed was a bushing replaced. A day later they called me and confirm everything was fine and it just needed a new bushing. At the same time, they recommended a bunch of work (belts, engine air filter, gaskets, headlight restoration, brake pad and rotors, steering fluids and break fluids). Total would be around $2,200. Then he said, they at least recommend the bushing, engine belt, headlight restoration gasket and would cost $1700. He was set on selling the headlight restoration package. When I asked what will be the cost if he only replaced the bushing? He said, around $700!!! Then he went on saying "I am not even charging for the part since I have it in store." Well, I know the bushing costs only $3. I told him not to do any work and I will just pick up my car. He said it will be $156 for the diagnosis they performed! So, I paid $156 and drove my car out of there! I called a local auto shop, and they said the bushing costs $3 and with labor it will be $125. You can even DYI it if for $3 total expense you are handy with a screwdriver. I used to get my oil change and other small work done at AAA but I will NEVER return again. I will even cancel my membership at this point.

Erin Steinbach

The staff at this branch was really outstanding. They were really good at changing their plans for my car's servicing based on what I needed and what I had done previously (this was my first time at this site). I trusted them. The price of service was very reasonable. They were also super nice! I will definitely be going here again.

Kee Atkins

Eddie was efficient in providing assistance. He was swift and certain. Very professional.

J Spence

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