Baystate Dental of Belchertown

Shauna Driscoll

I got some cavities filled here 3 months ago. The sensitivity never went away, it’s only gotten worse. I can constantly feel part of one of the fillings on the back of my tooth. I also got lockjaw twice during the process even though I told them I had TMJ— they were clearly rushing and did not want to wait for me to recover before making me reopen my mouth and continue the process. I was in tears and slept with an icepack for two nights. My jaw soreness has been constant since then and sometimes debilitating whereas before it was only slightly bothersome in certain circumstances. My teeth hurt all the time. I know I’ll be paying out of pocket for expensive procedures to fix my teeth that were likely drilled too deeply and that my TMJ will only continue to worsen for the rest of my life. I don’t know what to do.

Liana Roach

I can never get numb for fillings, but Dr Velez accomplished the task! Amazing!

Abaigeal Duda

I've been a patient/client here for several years. I always feel that I am treated well, respectfully and fairly. Today, I had more extensive treatment. I had the first phase of a cap, which meant lots of grinding. There was a lot of debris from bone and an old filling. From past treatment in my life, I just accepted that I'd feel clogs of debris in my mouth, too much water/saliva accumulating, and in general, just a mess of my own saliva all over my face and no empathy from the people treating me. Not so today. Not at all. Bay State Belchertown always takes good care of me, but truly, I felt like Dr. Velez and Pauline have cracked some kind of code to make a patient feel relaxed and in good hands. They worked well together; they obviously respected each other's professional roles, and they also wanted me to have a good experience. I did. I felt calm. I felt confident in their abilities. I can't begin to express how much that meant to me. Thank you.

Phyllis Aldrich

Awesome