U-Haul Moving & Storage of Waterbury

Brenda Quintero

I contacted them regarding keeping a truck for two days. They confirmed that I would be able to keep it for the two days if I paid a certain amount. I got the truck I paid in cash and now they're saying I have to pay for extra fees for keeping it for two days and they won't return my deposit when i called multiple times to make sure i could keep it for those two days. I went in to get it fixed they said they would fix it to just call in. We call and we got the phone hung up on us. We called again asked for the manager they said what time she would be in. We call in the next day to try and get in contact with her and we couldn't get in contact with her. They've made this a horrible experience.

Brenda McRae

Does renting a car so that you can leave your car in a parking lot for the day sound like fun to you? Then U-Haul Waterbury is the place for you! I scheduled a hitch installation (complete with make and model) on April 15th. I arrived at 9:30 am for my appt on April 29- and dropped off my car. By 3 pm I'd heard nothing so I called twice and no answer. Finally (third time is a charm) someone answers at a different location (?) and says that the computer shows that my car is ready for pick up. I arrange a ride for the 30 minute trek. En route U-Haul called me (now 4 pm) to tell me that they didn't have the tools needed to remove my bumper & they can't do the wiring.... SEVEN HOURS after I dropped it off. When I asked the guy "why didn't you call me earlier" he said "I didn't get around to it- and my name is Gary if you want to get me fired". I called customer service and they told me no one can do the wiring- which would have been cool to tell me three weeks ago when I made the appt!! Super unprofessional.

sherri june

The police think I stole a uhaul from this place..I returned it on time. And now I'm threatened with arrest. Sounds like mistaken identity. Now I have to prove I'm innocent. I won't rent here again obviously.

Linda Machorro

OK this is hands down one of the nicest U-Hauls I've ever been to! The customer service was out of this world! The shop was neat, organized and...not kidding cleaner than some resturants I've been to lately! Hands down to an awesome crew! I highly recommend this place! Thank you gentlemen for providing excellent customer service when the world seems to forget what this is! Happy, happy customer here! God Bless!