Hertz

Kelly Malecki

Where do I even begin. I rented a car for the first time on a Friday, drop off on Sunday. Had to use my debit card for a deposit because I did not have my original CC with me ( this I did not know) . They told me I was going to be charged $500. instead of the $200. because I did not have the CC with me. Ok no problem. Went on my little weekend trip. Came back, dropped the car off at 1 pm like I agreed to. The office was closed. Ok, keys in the box. Call an Uber, cuz you can not leave your car on their lot (this I did not know) All is good. Check my bank account the next day and find this CUT AND PASTED FROM MY BANK ACCOUNT HERTZ RENT-A-CAR HERTZ RENT-A-CA... $500.00 HERTZ RENT-A-CAR HERTZ RENT-A-CA... $100.00 So I call them ( good luck with that) speak to a Mike. He has no clue. Asked to speak to the manager (what a JOKE) her name is Nichole. She tells me this is an additional fee. For what? For returning the car on Sunday. Umm excuse me but when was I told about this. You weren't. Your going to get this back. But why was I not told about the $100. Because I didn't know how much it was going to be. That comes from our billing dept. So why was I not informed that there was going to be a 'SUNDAY FEE"? Your going to get it back. Well Nichole, this is what's up. Now my bank account is negative because you took this extra $100 out that I did not even plan on you taking along with my $500. So that's $600. less for my trip then planned. Well your going to get this back. That is not what I am asking you. When was I told about this. Your weren't. Yes I know I wasn't Nichole. So now who is going to pay the bank fee. She's says, "I don't know". WOOOOOOOWWWWWWW. Can this company hire anymore stupid people.

R G

Horrible customer service it’s not worth the hassle. I Got Options, I’m use them 🤷🏼‍♂️

Chris Casler

The person that I spoke to was pleasant and efficient. I was happy with my rental car.

Peter Crasto-Donnelly

Great prices; absolutely loved the vehicle that I used; friendly staff. Pick up and drop off were super quick and easy. Definitely recommend!