LifeThyme Natural Market

C M

I’ve been a customer of Lifethyme for almost two decades now- ITS TRULY THE BEST INDEPENDENT ORGANIC MARKET IN NYC Everyone that works there has always been friendly & helpful Jason Bander is very knowledgeable professional & informative. He has always helped me with everything that I needed. True gem in NYC - thank YOU Jason for your service 😊

A V

I’ve been getting groceries from this store for a long time. Today I got very upset with the costumer service. I got my order and the burrito was made on 09/02, today is 09/07 and there is no Exp day on the package. Even if it was there, with 5 days the food is old and not fresh at all. They claim they make their food fresh everyday, but look what I got. I called them and the lady on the phone, I think her name is Christina was not bothered at all. She says let me ask the exp date and said it should be for good for 7 days.. I told her that it’s old, even when I get it from the store(made same day) and keep refrigerated it’s not so fresh the next day .. and it’s been 5 days, I’m even afraid to try it and get sick, I hope it’s not gonna happen again! All I got in response is “Okay” No apologies, nothing. 🤢🤢 Bad costumer service. It’s a shame they treat their costumer like that and give you food 5 days old . It’s not a huge deal but this costumer service upset me and started my day badly Very disappointed

Lora Appleton

While I love this market (expensive food & all) I was really saddened today to watch an 'owner' completely berate an employee for a mess up. (she unpacked a shipment wrong & it had to be re-done) She apologized and agreed with him that she messed up, then he continued, and continued, to berate her, and say the same things over & over while she just had to calmly take it. He then yelled when she walked away & then went at her a 4th time. It was super sad to see this go down. Made me consider whether this is where I would put my money again. You need to treat your employees WAY BETTER than this Jason (I looked up your name). Was severely disappointed in watching the way you treated that woman.

Alex Mz

This place used to be a great little hub with a friendly atmosphere. I have been coming here for ages and I still like some of their products but the friendliness is completely gone! I presented my proof of vacation so I could sit upstairs, when I was given access to the sitting area one of the white ladies, whose name I don’t know but that I will be referring to as Karen, followed me around the store and asked me with a very ghastly attitude what was my business in there. I had just purchased 40 dollars worth of food and had the bag and receipt in hand. Throughout the whole time, I was eating she kept pacing back and forth in front of me as if I was about to steal something from them. I then asked her if she wanted to join me for dinner which she replied with a haughty attitude “No!” As a Latino-Middle Eastern, I felt on my skin that she was bothered by my presence and the pressure she was giving me was palpable, therefore I left and I am never returning. I hope nobody else experiences what experienced today not here or anywhere else! And to you Karen, I hope God blesses you! As for the market: I bet money on it that in your response to me you will mention how well diverse your staff members are and perhaps even accuse of mistaking. But the matter here isn’t diversity but compassionate attitude and friendliness which are no longer a part of your establishment.