Best Western El Grande Inn

Mela Have

The inside of this hotel is absolutely stunning. The architecture in the common areas is absolutely gorgeous, and whomever selected the art pieces, furniture, and decorated the place is incredibly talented. Key highlights: Indoor pool Clean rooms Comfortable beds Gorgeous interior Design Beautifully decorated throughout Nicest BW I have ever stayed in.

Sarah Gunn

For the past 30 years Best Western El grande Clearlake has always been mine and my family's go to establishment whenever we needed a getaway. Yesterday I tried to make reservations for my husband who would be coming into clear lake from another state. After Shannon asked me to call back in 20 minutes because she was too busy to answer phones. I gave it sometime and when I called back I was placed on hold for an additional 18 minutes. When Shannon came back on the line I asked if it would be possible for an early check-in. Even if we had to pay for it it would be fine. She not only assured me but she promised that when they're maid service arrived at 9:00 a.m. she would personally make sure my husband had the first available room cleaned up for him. She never stated he would have to wait until 12:00 p.m. to 3:00 p.m. to check in. ( If that was the case we would have took our business elsewhere) My husband arrived earlier than expected and let the front desk know he would be waiting patiently out in the parking lot. At this time everything Shannon had said to me was untrue!!! The gentleman at the front desk told my husband he would have to wait until check in. My husband drove 15 straight hours and was promised a room after a short wait. If Shannon was unable to give my husband an early check-in she should have stated that. Instead she made sure to let me know how long she had been working there as if "she can pull some strings". We were not looking for any kind of deal my husband just wanted a room for a few days he was very tired and just wanted to get some sleep when he came into town. Shame shame shame on you!!!

Annalee Huber

The room was horribly filthy and gross. Hotel itself is kind of cute inside the atrium area so it’s sad that the room was so gross. First off it was a smoking king room, the room had stained sheets and coverlet, smelled bad. The bottom bed skirt had gross stains all around as if it’s never been changed or cleaned. And I don’t want to know why it’s so gross. The arm chair was stained all over seat and arms and grimy. I am pretty tolerant but this room was just not clean at all or kept well. I have never stayed in such a dirty stained room. I would not come back.

Kayla Reents

Clean and easy access. Suite had two rooms. One with a couch, TV, and kitchen type area. The second room had a bed, TV and chair. Lots of space and we'll cared for. Not much lake view, but we could just see it over the top of the trees if we looked hard.