State of Rhode Island Department of Human Services - Office of Child Support Services

Category: State government office in Providence, Rhode Island

Address: 77 Dorrance St, Providence, RI 02903, USA

Phone: +14014584400

Opening hours

Sunday: Closed

Monday: 8:30AM–4PM

Tuesday: 8:30AM–4PM

Wednesday: 8:30AM–4PM

Thursday: 8:30AM–4PM

Friday: 8:30AM–4PM

Saturday: Closed

Reviews

Chantal Jones

Sep 22, 2022

Horrible service and no one can answer the phone except collections. There needs to be new management! How do people do their job there if nothings being done to help people with issues with the system.

sam stone

Aug 25, 2022

No one answers the phone it's just an automated system. How could thos institution be handling children services i don't get it. These people workin here are a danger to families.

Kaitlyn Darling

Aug 2, 2022

y’all do realize child support is the middle man right.

remi jones

Jul 25, 2022

The worst most unprofessional place I ever had to deal with in Rhode Island. I’ve called and left messages I’ve even sent emails and nobody ever gets back to you !! On top of when I finally got in contact with someone she had the audacity to catch an attitude

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Questions & Answers

How can I talk to a case worker not a machine

Hjdbbdk Hkjbg | Sep 23, 2018
Keila Diaz | Sep 23, 2018

I want some one to call me because I am not going to but him in that I don't get cash no more and I don't want to go in

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How can i tslk to someone directtly on the phone

Laura Nieves | Sep 23, 2017
Karen Roberts | Sep 23, 2018

That is what i would love to know too .good question .

Since getting the new kids card I only received one payment and my childs father has it garnished from his check.. He has even showed me his paystub saying so.. Where is my payment???? Way to go RI...

Morgan Angilly | Sep 23, 2018
Takeia Collins | Sep 23, 2018

The same exact thing has happened to me and I'm unable to reach anyone via telephone. Not only that I work full time so I'm supposed to take time out of work to fix a mistake that isn't mine. This entire process is ridiculous. The state of RI is ridiculous. I haven't received a payment since November and my son's father pays faithfully ever month. But if you owed the state money they would garnish your wages, take your taxes. Whatever they need to do. The government sucks and that's what it comes down too. Shame on the system. Obviously they don't care if we're able to feed our family. I don't receive any public assistance, I work and receive child support. Or at least I'm supposed too. So my son's father is at a loss as am I. It's total BULL!!!!!!!!

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I sent in paperwork to change my direct deposit to a different bank. Now the money isn't going into either account. How can I find out what is going on

Laurie G | Sep 23, 2017
Laurie G | Sep 22, 2020

There website says you may get a kids card in the meantime. However I haven't gotten either and called the kids card line and they have no showing of one going out for me

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How can you speak to a case worker if you do not live in the state ?

Juan Lebron | Sep 23, 2018
Rasanna Dubose | Sep 23, 2018

That's not true I live in ga and I get child support threw a different state the child support person that's on the paper that's who you call

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How come someone can hv their 3year past do child support reduced for hardship because they hv no money and but pay 10,000 cash to bond out of jail? I don’t understand this state no communication between programs

tracey harrison | Sep 23, 2019
Mike Bentley Jr | Sep 23, 2019

Thats insane. Wow

How can I change my address so I can receive my New card help please

The Correia family | Sep 23, 2018
Corian Christofaro | Sep 23, 2018

Traci you have to go on to Cse.ri.gov Look for forms then scroll until you see change of addy I literally figured it out yesterday. I feel your pain!!

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How do i get ahold of a human to let them know thier online system is not working. Wont allow parents to acess thier records

JL G | Sep 23, 2018
Kasandre Monfort | Sep 23, 2018

You have to go there in person.

Why do I don't receive the full amount of my child support if the father pays the full amount

Bryana Molina | Sep 23, 2018
Jill Thornton | Sep 23, 2019

This randomly started to happen to me too.. they said I received medical assistance for the kids.. I had to take a whole day off of work to go to Medicaid and even though I cancelled all Medicaid for my kids.. had the kids listed as active. I had to have them cancel all Medicaid.. confirm it.. and the state still takes 160 per month for Medicaid! Mind you I pay for health insurance through my job and pay all co-pays.. because even though we qualify I cant afford to pay for both .. they stopped taking it out for one month after threatening to sue and call the news .. then they started taking it the next month.. I am a single parent and really cant afford this.. it is not fair

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My daughter just turned 18 and I have been paying child support for her. How do I stop the payments now that she is 18.

Kim Richards | Sep 23, 2018
Keith Dennis | Sep 23, 2018

You have to file a motion to stop. At your court house . in RI its the only way . good luck with that too took me 2 years and never got my money back from a over payment.

Haven't received child support in 2 weeks. Non custodial parent is working and it is being garnished from his wages. Why?

Sara Hisey | Sep 23, 2018
brett Ya momma | Sep 23, 2018

WTH is going on here with this place

Can a non custodial parent who pays child support and doesn't get to see his kids file a motion for relief because she is holding the kids away from him??

Genine Pezzullo | Jan 25, 2022
Jonathan Rosario | Jan 25, 2022

I had that happen to me and I had to keep paying but you can schedule a hearing to enforce split custody so he can see his kids. If he is endangering his kids or has history it might be difficult. Otherwise you should be good.

My taxes were taken for chil support but they took to much money. So they sent me a check . Check is lost or stolen and who do u call when you need a new check? Irs 800 number said to call child support. !?

Chris Roffo | Sep 22, 2021
Rhode Island Transformer tcg | Sep 22, 2021

Yes you have to go to child support office on dorrance street but you cant go in person because they have the office closed for in person meetings, they have a list of numbers ok n the door with a security guard present that can help guide you to the right person to contact. The list has direct contact numbers.

How do I go about changing my address?

Aja Fields | Sep 22, 2020
Kelly Spires | Sep 22, 2020

They have a drop off box in the front of the building that's what I did and my worker got it

i was wondering how can i do a modification for the child support i am receiving ..... it has been over 10 year's since we had a review, and as the cost of living has gone up and my ex is making more money it would help me...

lisa hall | Sep 22, 2020
Mark Ouellette | Sep 22, 2020

You have to go to the child support legal window and ask for paperwork for a motion for an adjustment. Then have the other party served the paperwork.

I was just made aware of the fact that my ex was paying in to the system, although my daughter is now in her 30's, I was wondering why I never received this money, I know it is probably a dead subject but I was curious where that money would be.

michele lacasse | Sep 23, 2019
Yashi C | Sep 23, 2019

If I was you I would go to the child support office with proof that your daughter's father was making the payment. If you did not receive the money at the time she was under age, that money is still yours. They are responsible for making sure payments are made and received by the custodial parent

how can i do to get a lawyer for child support?

Kathy Diaz | Sep 23, 2019
Aurora Paul | Sep 23, 2019

Ronald Thompson has a PHD in law and it is affordable and efficient. His office is in Pawtucket.

How can i go about collecting back childsupport that is owed to my children ??? Ive been to a number of court dates and the non custodial parent "their mom " doesnt pay or plan on paying and the judge jjust recontines the date agian with no

Asmitty Smith | Sep 23, 2019
Michael Wilson | Sep 23, 2019

Unfortunately you won't get anything unless it comes from her taxes or any kind of income owed to her

Yeah they're retarded they need a representative who answers. I'm calling trying to obtain my case number and pin which ido not know and the VM machine is saying to speak to a rep ineed that info. 😑

Sam Figueroa | Sep 23, 2019
Uziyah D Irizarry | Sep 23, 2019

Its easy to just go to the location.

What is the age limit in Rhode Island that a parent can seek child support from an absent parent for a child who is continuing their education beyond Highschool?

Katariina Rivera | Sep 23, 2018
Jonathan Issa | Sep 23, 2018

18 thats it, unless disabled.

How long after taxes have been garnished from non costodial parent, does the costodial parent actually reciece Payment? It’s been 75 days already.

Melissa Tilton | Sep 23, 2018
Jaden Burris | Sep 23, 2018

They can hold the payment up to a year.

How do I get the name and active address for this department? I will make one last attempt to get nswers from this department before getting a lawyer.

Brenda M Cotnoir | Sep 23, 2018
Brenda M Cotnoir | Sep 23, 2018

That I know, but the general address, much like the phone number, only gets you ignored. I need the director's name, office number, what have you, to send a certified letter.

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How do I file child support orders from the state of Utah in RI?

Amy Ewing | Sep 23, 2018
Rece Audette | Sep 22, 2021

I hired a lawyer. I couldn't do it myself.

I need my case number and seem to to get the run around.. i just need my case number and see if i can send a payment in

Edward Hernandez | Sep 23, 2018
FS3 Blastem | Sep 23, 2018

Your case number should be on the court papers you recieved.

How do i know what my case number is?

Charles Anam | Sep 23, 2018
Mellys | Sep 23, 2018

In RI it's your social along with the number 1 directly after it.

If my case is civil because my child is now an adult how can they keep my lottery winnings

Scott Normandin | Sep 23, 2017
Mellys | Sep 23, 2018

If you owe back child support and your child turns 18 before it's paid off, the custodial parent still has a right to collect what's owed.

Why on earth does the check go to Connecticut then back to rhode island that takes way to long .the system makes no sense .

Karen Roberts | Sep 23, 2017
Kel logs | Sep 23, 2018

Call channel 12 and they will investigate this s**t

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How do i get in touch with my case worker when all i get is auto mation .my ex owes a lot and he has a job a new job he has not reported to the state he has a new job now what happens .

Karen Roberts | Sep 23, 2017
Heidi Fish | Sep 23, 2018

You have to go to your local court house and file a motion at the clerks desk to inform them of his new job. The kicker is YOU have to provide them with the name of his work place and address. Good luck.

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I have proof the amount of arrears I supposedly owe is incorrect however the state claims they are " too busy to audit". I want it adjusted to the correct amount. Anyone know how to word the motion for relief in a way where they have no choose?

shawn coyle | Sep 23, 2017
Lynda Flood | Sep 23, 2018

File in family court.

Can I talk to a human please

Father and son adventures Butler | Sep 23, 2017
Father and son adventures Butler | Sep 23, 2017

Trying to call child support to tell them i missed a payment due to loosing my debit card

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Can I bring someone in with me for moral support

Heather Redmon | Sep 23, 2017
Gabriel Durango | Sep 23, 2017

Yes. They just can't approach the bench with you

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